# Deskwoot

> Deskwoot is an AI customer support platform: one shared inbox for 13 channels, an AI bot named Fynn that answers customers, an AI Copilot that drafts replies for agents, and a help center. Paid plans cost $3.20 to $9.60 per agent per month on annual billing, and there is a free plan for 1 agent.

## What Deskwoot is

Deskwoot is a hosted customer support product. Teams answer conversations from email, live chat, WhatsApp, Telegram, LINE, SMS, X DMs, Microsoft Teams, Discord, Facebook Messenger, Instagram DMs, phone calls from 3CX and a REST API channel in one shared inbox. Fynn, the AI bot on paid plans, answers from your help center and the sources in your Training Hub and hands the conversation to a person when needed. It also answers voice messages on WhatsApp and Telegram from an automatic transcript, and customers can see that its replies come from an AI assistant. The AI Copilot on paid plans drafts, improves, translates and summarizes replies for agents. Paid plans add reports, automation rules, saved replies and macros. Data from Zendesk, Freshdesk, Intercom, Crisp and Chatwoot can be imported with your API credentials, and contacts from a CSV file.

Each plan includes a number of AI conversations a month (one meter for Fynn, the Copilot, voice message transcripts and replies that reach a customer through the REST API, from a Custom Webhook bot or from a connected AI agent). Above that, paid plans pay $0.03 to $0.07 per AI conversation from a prepaid balance.

## Pricing

Every new workspace starts with a 7 day Enterprise trial, no credit card required.

- Free (Hacker): $0, 1 agent. 100 conversations a month, 10 AI conversations a month (no extra AI conversations; upgrade for more), 30 days of history. 1 inbox. No AI bot, no Copilot and no help center; the AI conversations are for voice message transcripts.
- Startup: $3.20 per agent per month billed annually ($4 monthly). 1000 conversations a month, 50 AI conversations a month included, then $0.07 each, 180 days of history. Help center, the AI bot Fynn and the Copilot.
- Business: $6.40 per agent per month billed annually ($8 monthly). Unlimited conversations, 100 AI conversations a month included, then $0.05 each, 365 days of history. Adds CSAT surveys and conversation translation.
- Enterprise: $9.60 per agent per month billed annually ($12 monthly). Unlimited conversations, 300 AI conversations a month included, then $0.03 each, unlimited history. Adds SLA policies, the REST API and the MCP server.
- Full plans: https://deskwoot.com/pricing

## Channels (13)

- [live chat channel](https://deskwoot.com/channels/live-chat)
- [email channel](https://deskwoot.com/channels/email)
- [whatsapp channel](https://deskwoot.com/channels/whatsapp)
- [telegram channel](https://deskwoot.com/channels/telegram)
- [x channel](https://deskwoot.com/channels/x)
- [line channel](https://deskwoot.com/channels/line)
- [sms channel](https://deskwoot.com/channels/sms)
- [microsoft teams channel](https://deskwoot.com/channels/microsoft-teams)
- [discord channel](https://deskwoot.com/channels/discord)
- [messenger channel](https://deskwoot.com/channels/messenger)
- [instagram channel](https://deskwoot.com/channels/instagram)
- [phone channel](https://deskwoot.com/channels/phone)
- [api channel](https://deskwoot.com/channels/api)

## Alternatives compared

- [Deskwoot vs Zendesk](https://deskwoot.com/alternatives/zendesk)
- [Deskwoot vs Intercom](https://deskwoot.com/alternatives/intercom)
- [Deskwoot vs Freshdesk](https://deskwoot.com/alternatives/freshdesk)
- [Deskwoot vs Crisp](https://deskwoot.com/alternatives/crisp)
- [Deskwoot vs Chatwoot](https://deskwoot.com/alternatives/chatwoot)
- All alternatives: https://deskwoot.com/alternatives

## Integrations

- [shopify integration](https://deskwoot.com/integrations/shopify)
- [stripe integration](https://deskwoot.com/integrations/stripe)
- [zapier integration](https://deskwoot.com/integrations/zapier)
- [n8n integration](https://deskwoot.com/integrations/n8n)
- [webhooks integration](https://deskwoot.com/integrations/webhooks)
- [wordpress integration](https://deskwoot.com/integrations/wordpress)
- [woocommerce integration](https://deskwoot.com/integrations/woocommerce)
- [slack integration](https://deskwoot.com/integrations/slack)
- [jira integration](https://deskwoot.com/integrations/jira)
- [linear integration](https://deskwoot.com/integrations/linear)
- [ship24 integration](https://deskwoot.com/integrations/ship24)
- [meta-lead-ads integration](https://deskwoot.com/integrations/meta-lead-ads)
- [portal-inquiries integration](https://deskwoot.com/integrations/portal-inquiries)
- [google-calendar integration](https://deskwoot.com/integrations/google-calendar)
- [outlook-calendar integration](https://deskwoot.com/integrations/outlook-calendar)
- [aleno integration](https://deskwoot.com/integrations/aleno)
- [tabology integration](https://deskwoot.com/integrations/tabology)
- [shopware integration](https://deskwoot.com/integrations/shopware)
- [lexware integration](https://deskwoot.com/integrations/lexware)
- [cliniko integration](https://deskwoot.com/integrations/cliniko)
- [propstack integration](https://deskwoot.com/integrations/propstack)
- [justimmo integration](https://deskwoot.com/integrations/justimmo)
- [follow-up-boss integration](https://deskwoot.com/integrations/follow-up-boss)
- [billbee integration](https://deskwoot.com/integrations/billbee)
- [square integration](https://deskwoot.com/integrations/square)

## Industries

- AI customer service for small businesses (guide and overview): https://deskwoot.com/industries
- [Fynn for restaurants and cafés](https://deskwoot.com/industries/restaurants)
- [Fynn for trades](https://deskwoot.com/industries/trades)
- [Fynn for online stores](https://deskwoot.com/industries/online-stores)
- [Fynn for real estate](https://deskwoot.com/industries/real-estate)
- [Fynn for hair and beauty salons](https://deskwoot.com/industries/salons)
- [Fynn for healthcare practices](https://deskwoot.com/industries/medical-practices)
- Each industry page also exists in German under https://deskwoot.com/de/industries

## Features

- Full feature list: https://deskwoot.com/features
- Fynn, the AI agent: https://deskwoot.com/fynn
- Compare with competitors: https://deskwoot.com/compare
- Mobile app: https://deskwoot.com/mobile
- Help center software: https://deskwoot.com/help-center
- MCP server: https://deskwoot.com/mcp
- CSAT surveys: https://deskwoot.com/csat
- Ticket system (tickets, SLA, Jira and reports): https://deskwoot.com/tickets
- Trackers: https://deskwoot.com/trackers
- WhatsApp ad attribution: https://deskwoot.com/whatsapp-ads

## Documentation

- API docs: https://deskwoot.com/docs/api
- Widget docs: https://deskwoot.com/docs/widget
- Help center (setup guides): https://help.deskwoot.com

## Programs

- Deskwoot for Startups: https://deskwoot.com/startups
- Switching to Deskwoot: https://deskwoot.com/switch

## Trust and compliance

- Security: https://deskwoot.com/security
- Privacy policy: https://deskwoot.com/privacy
- Terms of service: https://deskwoot.com/terms
- Data Processing Agreement: https://deskwoot.com/dpa
- The app and database are hosted in the EU; service providers outside the EU are listed in the DPA.

## Company

- Legal entity: Neltacore LLC (Delaware LLC), Cheyenne, Wyoming, USA
- Founded: 2025
- AI bot is named Fynn
- Contact: hello@deskwoot.com
- Sign up: https://deskwoot.com/signup

## Blog

- [Chat and WhatsApp inquiries straight into Propstack: contact, note and exposé without retyping](https://deskwoot.com/blog/propstack-schnittstelle)
- [Visit slots from your Outlook calendar: which trade jobs to make bookable and which need a quote first](https://deskwoot.com/blog/online-booking-for-tradesmen)
- [Front alternatives in 2026: 8 tools for shared email and customer support](https://deskwoot.com/blog/front-alternatives)
- [One group chat per client: how B2B teams track every request without the client seeing a ticket](https://deskwoot.com/blog/group-chat-customer-support)
- [From a WhatsApp request to a quote draft in Lexware Office: less retyping in the evening](https://deskwoot.com/blog/lexware-office-angebot-erstellen)
- [Appointment requests by chat for dental and physio practices: free times from Outlook, no health questions asked](https://deskwoot.com/blog/dental-office-online-scheduling)
- [Help Scout alternatives in 2026: 8 options for support teams of 5 to 30](https://deskwoot.com/blog/help-scout-alternatives)
- [Outage and delay updates: reach every affected customer in their own chat with one message](https://deskwoot.com/blog/outage-communication-template)
- [Square Appointments and WhatsApp: let clients book, move and cancel appointments in a chat](https://deskwoot.com/blog/square-appointments-whatsapp)
- [Shopware customer service: answer order status and tracking questions in chat without switching to the backend](https://deskwoot.com/blog/shopware-kundenservice)
- [Best Intercom alternatives in 2026: 10 cheaper options, with or without Fin](https://deskwoot.com/blog/intercom-alternatives)
- [Salon bookings by WhatsApp: 3 free times from each stylist's calendar, confirmed by you with 1 tap](https://deskwoot.com/blog/salon-whatsapp-booking)
- [Turn a customer chat into a ticket and keep replying in the same chat](https://deskwoot.com/blog/convert-chat-to-ticket)
- [Customer service in Microsoft Teams: how business clients can message you straight from Teams](https://deskwoot.com/blog/kundenservice-microsoft-teams)
- [Best Zendesk alternatives in 2026: 10 cheaper options for teams of 5 to 30 agents](https://deskwoot.com/blog/zendesk-alternatives)
- [Viewing slots from your Outlook calendar: buyers pick a time, you confirm with 1 tap](https://deskwoot.com/blog/real-estate-showing-scheduling)
- [n8n for customer service: connect Deskwoot by webhook or with its own node](https://deskwoot.com/blog/n8n-kundenservice)
- [Tickets in Deskwoot: the customer keeps chatting, your team works the ticket](https://deskwoot.com/blog/help-desk-tickets-from-chat)
- [Linear for customer support: turn tickets into bug reports and tell customers when it's fixed](https://deskwoot.com/blog/linear-customer-support)
- [Best Freshdesk alternatives in 2026: 9 options for support teams of 5 to 30 agents](https://deskwoot.com/blog/freshdesk-alternatives)
- [Discord customer support: answer your community in its own threads, from one inbox](https://deskwoot.com/blog/discord-customer-support)
- [Table reservations on WhatsApp with aleno: how the chat books without promising a table](https://deskwoot.com/blog/tischreservierung-whatsapp)
- [Customer support in Microsoft Teams: let business customers write to you where they already work](https://deskwoot.com/blog/microsoft-teams-customer-support)
- [n8n for customer support: 7 workflows that connect your help desk to the rest of your tools](https://deskwoot.com/blog/n8n-customer-support)
- [Heating out in the whole building: update every affected tenant in their own chat](https://deskwoot.com/blog/heizungsausfall-mieter-informieren)
- [Maintenance reminders by email: what heating contractors are allowed to send existing customers without new consent](https://deskwoot.com/blog/wartungserinnerung-heizung)
- [Gorgias alternatives for small Shopify stores: the math at 300 tickets a month and in a Black Friday spike](https://deskwoot.com/blog/gorgias-alternatives)
- [Christmas party inquiries: templates for the first reply, the quote and the friendly no](https://deskwoot.com/blog/weihnachtsfeier-restaurant-anfrage)
- [Black Friday customer service for small stores: a 30 day plan](https://deskwoot.com/blog/black-friday-customer-service)
- [AI for tradespeople: examples of WhatsApp requests that arrive complete while everyone is on site](https://deskwoot.com/blog/ki-fuer-handwerker)
- [Fynn now answers from your Propstack or Justimmo listings](https://deskwoot.com/blog/real-estate-chatbot-propstack-justimmo)
- [Fynn now books appointments in Cliniko](https://deskwoot.com/blog/fynn-books-appointments-in-cliniko)
- [WISMO in a small online store: measure it in 7 days, then cut it with 4 fixes](https://deskwoot.com/blog/wismo)
- [Lexware Office invoices and quotes now show in every conversation](https://deskwoot.com/blog/lexware-office-invoices-in-every-conversation)
- [AI in restaurants: what a chatbot can handle in guest messages today, and where it has to stop](https://deskwoot.com/blog/ki-in-der-gastronomie)
- [Shopware 6 orders now show in every conversation](https://deskwoot.com/blog/shopware-orders-in-every-conversation)
- [Fynn now books appointments in the chat](https://deskwoot.com/blog/fynn-books-appointments)
- [How to switch help desk software without a migration project](https://deskwoot.com/blog/how-to-switch-help-desk-software)
- [WhatsApp Business multiple users: what the app allows and how a team shares one number](https://deskwoot.com/blog/whatsapp-business-mehrere-mitarbeiter)
- [Letting an AI agent take real actions in customer support, without losing control](https://deskwoot.com/blog/ai-agent-customer-support-without-losing-control)
- [Connect an AI agent to your help desk with MCP](https://deskwoot.com/blog/connect-ai-agent-to-help-desk-mcp)
- [How to train an AI support bot on your knowledge base](https://deskwoot.com/blog/how-to-train-ai-support-bot-on-knowledge-base)
- [Tools for Solopreneurs in 2026: the lean software stack](https://deskwoot.com/blog/tools-for-solopreneurs-2026)
- [Best tools for freelancers and startups in 2026: the lean stack](https://deskwoot.com/blog/best-tools-for-freelancers-and-startups-2026)
- [Live Chat Security: 7 Things to Lock Down Before Your Inbox Goes Live](https://deskwoot.com/blog/live-chat-security)
- [Shopify AI Assistant: A Real Setup Guide for Order, Refund, and Shipping Replies](https://deskwoot.com/blog/shopify-ai-assistant)
- [The hidden costs of helpdesks in 2026](https://deskwoot.com/blog/hidden-costs-of-helpdesks-2026)
- [Why Deskwoot is easier than legacy helpdesks](https://deskwoot.com/blog/why-deskwoot-is-easier-than-legacy-helpdesks)
- [AI in customer service: the 2026 buyer's guide](https://deskwoot.com/blog/ai-in-customer-service-2026-guide)
- [Sign your GDPR DPA in the Deskwoot dashboard, in under a minute](https://deskwoot.com/blog/dpa-self-serve-gdpr-art-28)
- [Click-to-WhatsApp Ads tracking and Lead Ads automation in Deskwoot](https://deskwoot.com/blog/whatsapp-click-to-whatsapp-ad-attribution)
- [Deskwoot for iPhone is now live on the App Store](https://deskwoot.com/blog/deskwoot-ios-app-is-live)
- [Customer Acquisition: Strategies, Channels, and CAC Formula](https://deskwoot.com/blog/customer-acquisition-guide-2026)
- [Customer Retention: Strategies That Actually Work in 2026](https://deskwoot.com/blog/customer-retention-strategies-2026)
- [FAQ Page Templates and Examples: 2026 Guide](https://deskwoot.com/blog/faq-page-templates-examples-2026)
- [Customer Journey Map: The 2026 Guide With Templates](https://deskwoot.com/blog/customer-journey-map-guide-2026)
- [Customer Service Skills: 15 Skills Every Agent Needs in 2026](https://deskwoot.com/blog/customer-service-skills-guide-2026)
- [Customer Feedback Surveys: Types, Templates, and Examples](https://deskwoot.com/blog/customer-feedback-surveys-guide-2026)
- [What Is a Knowledge Base? Definition, Types, and Examples](https://deskwoot.com/blog/what-is-a-knowledge-base)
- [How to Measure AI Chatbot ROI: The 5 Numbers That Actually Matter](https://deskwoot.com/blog/how-to-measure-ai-chatbot-roi)

## Localized variants

- German (de): https://deskwoot.com/de/
- Spanish (es): https://deskwoot.com/es/
- French (fr): https://deskwoot.com/fr/
- Portuguese (pt-BR): https://deskwoot.com/pt-BR/
- Most marketing pages exist in all five languages under the same path with the language prefix. The API reference stays in English.

## Optional

- Roadmap: https://deskwoot.com/roadmap