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New in Deskwoot

October 25, 2026

  • New

    Send a customer a confirmation link with one click before you share account details.

  • Improved

    Contact search finds a phone number however it is written, so 07700 900000 finds +44 7700 900000.

  • Improved

    Integrations now connect on every plan, including Free; Fynn uses them from Startup.

  • Improved

    Reports charts are calmer and show the exact value for every day when you point at them.

  • Improved

    Email inboxes can open every new email as a ticket right away (Settings > Inboxes > General).

October 24, 2026

  • Improved

    Propstack and Justimmo (beta): Fynn answers questions about your listings and sends inquiries straight into Propstack, or viewing requests to the right agent in

  • Improved

    Fynn books, moves and cancels appointments in Cliniko.

  • Improved

    Tickets and trackers are here on Enterprise: hand the work behind a chat to a team as a ticket, and update every customer with the same problem at once.

  • New

    See a customer's Lexware Office invoices and quotes next to the chat.

  • Improved

    Voice message transcripts now count as AI conversations, once per conversation per month.

  • New

    Organizations: group your contacts by company and see a company's contacts and conversations in one place.

  • Improved

    Telegram, LINE and WhatsApp group chats stay in one conversation, however long ago it was resolved.

  • Improved

    Reports: arrange your own board, move, resize, add and remove blocks, and save it as a view.

  • Improved

    Connect Shopware 6: orders and tracking show in conversations, and Fynn tells customers where their order is.

October 23, 2026

  • Improved

    Administrators can export all workspace data from Settings.

  • New

    Fynn books appointments in your Outlook calendar and table reservations in aleno (beta) right in the chat (Business and Enterprise).

October 22, 2026

  • Improved

    Dialogs, menus and popups now open and close smoothly.

  • New

    Live chat shows when the customer has seen your reply.

  • Improved

    Live parcel status for DHL Paket and over 1,500 other carriers when a customer asks about an order (Business and Enterprise)

October 21, 2026

  • Improved

    Forwarded emails show which teammate forwarded them at the top.

October 20, 2026

  • Improved

    Emails and chat messages now use more of the conversation's width.

  • New

    Fynn understands voice messages on WhatsApp and Telegram

  • New

    Pick the keys that send your messages, such as Enter, in Settings > Profile.

  • New

    When a file of a WhatsApp or Telegram reply fails, one click sends only the missing files again.

  • Improved

    Fynn's replies now say they come from an AI on every channel.

  • Improved

    Fynn also finds orders Deskwoot has not stored yet, by order number and postal code.

  • New

    Replies that could not be delivered are marked in the conversation, with the reason.

October 19, 2026

  • New

    Help Center 2.0, where your bot answers questions right in the help center search; upgrade your help center on the Help Center page.

  • Fixed

    Refunds and cancellations now work on older WooCommerce orders too.

  • New

    Email replies show pasted and dropped images in the text, like in a mail program.

  • New

    Fynn learns your help center in the setup and warns you when a source stops working.

  • Fixed

    Long emails now appear in the inbox right away, without reloading.

  • Fixed

    Chat transcripts emailed to visitors show plain text instead of HTML code.

  • Fixed

    Accented letters in forwarded emails no longer arrive garbled.

  • Improved

    Emails show their images, screenshots and signatures as sent, and team replies sit in a lighter bubble.

  • New

    Get Slack alerts for new conversations, assignments, mentions and ratings.

  • New

    Refund single items, shipping or part of an order from the conversation.

  • New

    Connect more Shopify shops to one workspace on Enterprise.

  • New

    Send an approved WhatsApp template after the 24 hour reply window closes.

  • New

    Connect an Outlook or Microsoft 365 mailbox with one click.

  • New

    In live chat, agents and customers can reply to a specific message.

  • New

    A guided setup for your industry that trains Fynn on your website and connects channels.

  • New

    Redesigned new message composer with Copilot built in.

October 18, 2026

  • Improved

    AI suggestions, the help assistant and translations run on newer Claude models and stick closer to your facts.

  • Improved

    Copilot now runs on Claude Sonnet 5 and follows your corrections more reliably.

  • Fixed

    Notifications for a conversation clear as soon as you click or type in it.

  • New

    Fynn can answer from signed attributes of identity verified live chat contacts.

  • Improved

    Copilot understands follow ups on its suggestions and writes shorter notes.

  • Fixed

    Logging out no longer unassigns and requeues chats that nobody else could take.

  • New

    Choose what an import brings over, leave out archived tickets and import only tickets since a date.

  • New

    Deleting a help center category that still has articles lets you move them to another category.

  • New

    Reply to a specific message in Telegram, and see which member wrote each message in a Telegram group.

  • New

    Transfer a conversation to a team or to a teammate in it. Without a teammate, it goes to the next free team member or waits in the team queue.

  • Fixed

    Imports keep running through updates and bring over every ticket (archived Freshdesk tickets too), file and image, ticket links and nested help center folders.

  • New

    Help center categories can be internal, visible only to your team, in every language. Imported folders that were not public stay internal.

  • Improved

    In Telegram and LINE groups the bot answers only when someone mentions it or replies to it, and groups never get automatic messages.

October 17, 2026

  • Fixed

    Telegram inboxes receive messages again, and connecting a Telegram bot now shows an error if Telegram refuses it.

  • Fixed

    New message no longer adds your email signature when you send by WhatsApp, SMS or Telegram.

  • New

    The Deskwoot app is now on Google Play. Answer customers from your Android phone, free on every plan.

October 15, 2026

  • Improved

    Fynn answers with concrete numbers, asks for the one detail it needs and keeps replies short.

See the roadmap