Where Deskwoot is heading

Fynn offers free tables from aleno in the chat and reserves the one the guest picks. It is in beta, on every paid plan.

Fynn offers free times from Outlook in the chat, and Google Calendar is coming soon. Your team confirms with 1 tap, or Fynn books on his own.

The Deskwoot app for Android phones, with the same inbox, push notifications and AI replies as the iPhone app.

deskwoot.com got a fresh look, a new logo and its own page for Fynn, our AI agent.

A redesigned agent dashboard: inbox folders with live counts, a compact conversation list and Copilot right next to every conversation.

Native iOS app for support agents on the move, with push notifications and AI replies in one tap.

Deskwoot's servers and database moved to europe-west4 (Netherlands), so conversations and contacts are stored in the EU.

The first version of Deskwoot ships with the multichannel inbox, help center and AI Copilot.

Paste your website URL and our AI crawls it, structures the content and builds a help center you can launch in minutes.

Instagram direct messages in the same shared inbox as your other channels, answered by your team and Fynn.

Messenger chats from your Facebook Pages in the same shared inbox as your other channels.

Systematic conversation reviews with scorecards, AI scoring and feedback for agents.

Shift planning, forecasting, and adherence tracking for support teams that staff against conversation volume.

A custom report builder, scheduled email summaries and new metrics on top of the reports Deskwoot has today.

Inbound and outbound phone calls in the same inbox as your other conversations, with AI call summaries.

When you allow it, Fynn looks at the photos customers send, such as a damaged parcel or an error message, and answers with that in mind.