Where Deskwoot is heading
What we shipped, what we're building, and what's around the next bend. Click any stop for the details.
- ShippedQ1 2025·Foundation
Deskwoot launches
The first version of Deskwoot ships with the multi-channel inbox, help center, and AI Copilot.
- ShippedQ1 2026·Compliance
EU data residency
All Deskwoot infrastructure migrated to europe-west4 (Netherlands) for full EU data residency.
- ShippedQ2 2026·Mobile
iPhone app
Native iOS app for support agents on the move, with push notifications and one-tap AI replies.
- PlannedQ3 2026·Quality
Quality Assurance
Systematic conversation reviews with scorecards, AI auto-scoring, and agent feedback workflows.
- PlannedQ3 2026·Productivity
Workforce Management
Shift planning, forecasting, and adherence tracking for support teams that need to staff against ticket volume.
- PlannedQ3 2026·Reporting
Native Reporting Dashboards
Pre-built dashboards for CSAT, response time, agent productivity, and channel mix, plus a custom-report builder.
- PlannedQ4 2026·Channels
Voice and phone channel
Inbound and outbound phone calls in the same inbox as your tickets, with AI-powered call summaries.
Got an idea for the next stop?
Send us the feature you wish existed. We read every request, and the most-asked ones land on this roadmap.
Already a customer? Use the “Feature request” button in your dashboard.