Deskwoot logoDeskwoot
NewAI bot now verifies identity and runs cancellations & refunds securely

Customer support software that scales with your support team

The AI customer support platform for startups and growing teams. Unified inbox, help desk, live chat, and AI Copilot in one plan. Set up in 5 minutes.

Free plan available. No credit card required.

Built for EU compliance

Privacy isn't a checkbox. It's the default.

GDPR Art. 28 DPA - click-to-accept + signed PDF
GDPR-native
EU data hosting
TLS 1.2+ in transit, AES-256 at rest
Security measures listed in our DPA
GDPR processing records on file
Customers can request a copy of their data anytime
End-customers can request data deletion themselves via email link
Account deletion with 30-day grace period
Risk assessments for every US vendor
Sub-processor list public + change notifications
EU-only cookie banner (none outside the EU)
Newsletter Double-Opt-In
IP addresses auto-masked after 30 days
Audit log for every privileged action
No training on your data - confirmed in writing

OUR ECOSYSTEM

Built to connect with everything

15 channels and integrations, all flowing into a single inbox. Customers reach you wherever they are, your team works in one place.

Channels· 8

See all
Live ChatEmailWhatsAppTelegramX (Twitter)LINESMSAPI

Integrations· 7

See all
ShopifyStripeZapierWordPressWooWooCommerceSlackEasypost

AI Assist · Reply faster

Draft replies in one click, send in seconds

Your team gets an AI-suggested reply for every ticket. Personal, on-brand, ready to send. Stop typing the same answer for the hundredth time.

  • Tone-matched to your brand voice
  • Trained on your help center and past replies
  • One-click insert, edit before send
  • Powered by Anthropic Claude

Developer API & webhooks

Integrate with anything using our REST API with bearer token authentication, or get real-time event notifications via HMAC-signed webhooks. Build the exact workflows your team needs.

  • API tokens with key management dashboard
  • HMAC-SHA256 signed webhook payloads
  • Subscribe to specific event types
  • Slack notifications built in
webhook-handler.ts
// Deskwoot sends signed webhook events
app.post('/webhooks/deskwoot', (req, res) => {
const sig = req.headers['x-deskwoot-signature']
const event = req.headers['x-deskwoot-event']
if (event === 'message.created') {
// New message in any channel
notifySlack(req.body)
}
res.json({ ok: true })
})

Why teams switch to Deskwoot

AI-Powered

Your AI copilot that knows every customer. Included in every plan.

Deskwoot's AI assistant reads the full conversation history, understands the customer's context, and suggests perfect replies in seconds. It's like having a senior support agent on every ticket.

Smart Reply Suggestions

One click to generate context-aware replies based on conversation history and customer data.

Draft Improvement

Write a rough reply and let AI polish it into a professional, empathetic response.

Conversation Summaries

Instantly catch up on long threads with AI-generated summaries of key issues and actions.

Full Customer Context

AI sees the customer profile, past conversations, labels, and custom attributes to personalize every response.

AI-Powered Live Chat Bot

An intelligent AI chatbot that handles customer inquiries on your live chat and hands off to your support team when needed. Use Deskwoot's managed AI out of the box, or connect your own OpenAI or Anthropic key so prompts and customer data never pass through our pipeline.

ET
Emma Thompson
Password reset issue
Copilot
Customer message:

"I've been waiting 3 days for my refund. Order #4829. This is really frustrating."

AI Suggested Reply

Hi Raj, I completely understand your frustration and I sincerely apologize for the delay. I've looked into order #4829 and can confirm your refund of $89.99 was processed yesterday. It typically takes 3-5 business days to appear in your account. You should see it by Friday at the latest. Would you like me to send you the refund confirmation email?

Use this reply
Regenerate
Improve
Context used by AI:
Customer profile & history (3 past conversations)
Order details & refund status
Conversation labels & priority
iPhone app: Now on the App Store

Deskwoot for iPhone.

Push alerts the moment a message lands, one-tap AI replies, smart inbox triage. Free with every plan.

Never miss a customer again.

Instant alerts when a visitor wants to chat.

On the road? You'll know.

Push alerts the moment your bot escalates - even when you're not at your desk.

AI replies in one tap.

Connect Shopify, Woo and Stripe. Claude drafts the reply.

10x cheaper AI

AI that costs 10x less

Same models, same quality, different pricing. While Intercom charges $0.99 per Fin outcome and Freshdesk charges $0.49 per Freddy session, Deskwoot starts at $0.01 per conversation and ships Copilot in every plan.

Per AI conversation

USD

DeskwootYou
$0.01 - $0.03
≈ $100/mo @ 10k
Freshdesk
$0.49
≈ $4,900/mo @ 10k
Intercom
$0.99
≈ $9,900/mo @ 10k
Zendesk
Sales-quoted
≈ $15-20k est./mo @ 10k

Monthly cost at 10,000 AI conversations

Plus per-seat AI Copilot fees on every competitor.

Save up to

$19,900

per month

Deskwoot
$100
Copilot included
Freshdesk
$4,900
+ Freddy Copilot
Intercom
$9,900
+ $29/agent
Zendesk
$15-20k est.
+ $50/agent
AI Copilot included in every plan
Competitors charge extra: Zendesk $50/agent/mo, Intercom $29/agent/mo, Freshdesk Sales-quoted
See pricing

Features

Everything included. No marketplace plugins, no per-feature pricing.

AI bots, automation, analytics, and a self-service help center ship out of the box. No extra billing, no add-ons to unlock.

AI-Powered Support

AI chatbots with your own API key, no-code flow builder, and a training hub that learns from your website, help center, and documents.

Multi-Channel Inbox

Email, live chat, WhatsApp, Telegram, X, LINE, SMS, API - eight channels, one dashboard.

Live Translation

Automatically translate incoming and outgoing messages in real-time. Support customers in 29+ languages without hiring multilingual agents.

Integrations Ecosystem

Connect Shopify, Stripe, Zapier, WooCommerce, and WordPress. View orders, process refunds, and check shipping status directly from the conversation.

Smart Automation

Automation rules, chat triggers, proactive messages, and SLA policies. Let the system handle the repetitive stuff.

Privacy & Security

Prompt injection protection for AI bots, cookieless chat mode for EU compliance, email spam filters, custom roles with granular permissions, and two-factor authentication.

Knowledge base

Deliver smooth self-service experiences with our Help Center

Help customers find answers fast with a flexible, easy-to-use knowledge base. Customize it to match your brand and give them a smooth 24/7 self-service experience.

Personalize content for every customer segment

Write personalized content to each segment of your customers. Whether you manage multiple brands, our portals create dedicated portals for each.

Improve content discovery with AI-powered search

Easily find content with our AI-powered search, built for natural, conversational queries. Deliver quick, relevant answers for a delightful customer experience.

How can we help you?

Search articles...
Getting Started
12 articles
Account & Billing
8 articles
Integrations
15 articles
API Reference
24 articles
Popular Articles
How to set up your first inbox
Connecting WhatsApp Business
Creating automation rules
SLA Tracking

Set response & resolution targets with automatic violation alerts

Automation Engine

Rules that auto-assign, label, and reply based on conversation events

AI Copilot

Smart reply suggestions and conversation summaries powered by AI

Reports & Export

Agent, team, CSAT, and conversation reports with CSV export

How Deskwoot compares to Zendesk and Intercom

A quick snapshot of customer support software pricing, AI costs, and channel coverage. See the full comparison on our compare page.

Deskwoot
Zendesk
Intercom
Starting price
$4.50/agent/mo
$19/agent/mo
$29/seat/mo
Enterprise price
$12.50/agent/mo
$115/agent/mo
$99/seat/mo
AI Copilot
Included
+$50/agent
+$29/agent
AI Bot per conversation
$0.01 to $0.03
Sales-quoted
$0.99
Bring your own AI key
Yes, $0 to Deskwoot
No
No
Free plan
Yes
No
No
Channels included
8
5
5
One-click migration
Yes
No
No
See the full comparison

Frequently asked questions

Quick answers on customer support software, help desk software, live chat, and AI.

What is customer support software?
Customer support software is the operational platform that lets a support team receive, route, and resolve customer questions across channels like email, live chat, WhatsApp, and social media. Modern customer support software bundles a shared inbox, ticketing system, automation rules, AI chatbot, and a knowledge base so agents can respond consistently and fast.
How is help desk software different from live chat software?
Help desk software manages the full support ticket lifecycle across every channel (email, chat, social, phone) with SLA tracking, assignment, and reporting. Live chat software is a narrower category focused on real-time website conversations. Deskwoot combines both plus AI in one product, so teams do not juggle separate vendors for each channel.
What is an AI customer support platform?
An AI customer support platform uses AI to resolve common customer questions automatically (via an AI Bot) and to accelerate human agents (via an AI Copilot). The best AI customer support platforms ground replies in your knowledge base, protect against prompt injection, and price AI at a flat rate per conversation rather than per resolution.
Do I need a unified inbox?
If your team handles support across more than one channel (email plus chat, chat plus WhatsApp, and so on), yes. A unified inbox pulls every conversation into one view with shared customer history, assignments, and reporting. Without a unified inbox, agents switch tabs and lose context, which slows response time and hurts customer satisfaction.
How much does Deskwoot cost?
Deskwoot starts with a free plan for one agent. Startup is $4.50 per agent per month, Business is $7.50, Enterprise is $12.50. AI chatbot conversations cost $0.01 to $0.03 each, or $0 if you bring your own OpenAI or Anthropic API key. No add-ons, no per-resolution fees, no surprises.
Is Deskwoot a real alternative to Zendesk or Intercom?
Yes. Deskwoot is up to 85% cheaper than Zendesk and 92% cheaper than Intercom while covering the same feature set: omnichannel inbox, AI Bot, AI Copilot, knowledge base, automation, SLA policies, and integrations. One-click migration imports conversations, contacts, and articles from either platform in minutes.
Can I use my own AI API key?
Yes. Bring your own OpenAI or Anthropic API key and pay $0 to Deskwoot for AI usage. You pay only the provider's rate directly. Useful for teams with volume discounts or strict data residency requirements. Alternatively, use the managed AI at $0.01 to $0.03 per conversation with no separate account setup.
How long does setup take?
Under 10 minutes for the first inbox. Sign up, connect a channel (email, live chat widget, or WhatsApp), invite agents, and start handling conversations. No implementation consultant, no training required for a standard setup. Migration from another platform runs in the background while your team keeps working.

Ready to transform your customer support?

Start your free trial today. No credit card required. Upgrade when you're ready.

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