Deskwoot for Telegram
A Telegram bot for customer support, in your shared inbox
Spin up a Telegram bot for customer support in 60 seconds. Connect via BotFather, add the token to Deskwoot, and your team replies from the shared inbox.
Telegram is the dominant messaging app in CIS (Russia, Ukraine, Belarus, Kazakhstan), parts of MENA, and growing fast in Europe and Latin America. If you have customers there, a Telegram bot for customer support is non-negotiable.
Setup is the simplest of any channel: open BotFather in Telegram, run /newbot, copy the token, paste it into Deskwoot Settings → Inboxes → Telegram. Your bot is live in under 60 seconds. No app review, no business verification, no per-message fees.
Inline-keyboard quick actions: send a message with response buttons (Track order, Refund, Talk to human) for fast, low-typing customer journeys. This works well for ecommerce where common questions can be answered with a 2-tap flow rather than typing.
File support: Telegram natively allows attachments up to 2 GB. Useful for sending invoices, manuals, videos, or large product images that WhatsApp would reject for size.
Group support: add the bot to a customer group chat (B2B onboarding, VIP customer channels) and the whole conversation lands in one Deskwoot ticket. Useful for high-touch enterprise support flows.
What you get with Telegram support
Inline-keyboard quick actions
Send a message with response buttons (Track order, Refund) for fast, low-typing customer journeys.
Files up to 2 GB
Telegram natively supports huge attachments. Useful for sending invoices, manuals, or videos.
Group chat support
Add the bot to a customer group chat and the whole conversation lands in one Deskwoot ticket.
AI replies via Fynn
Fynn handles Tier-1 Telegram questions automatically and escalates to humans when needed.
Setup takes minutes
Connect Telegram in 3 steps. No code required.
- 1Open BotFather in Telegram and create a new bot.
- 2Copy the token and paste it into Deskwoot Settings → Inboxes → Telegram.
- 3Done. Your bot is live.
Telegram customer support FAQ
- How do I set up a Telegram bot for customer support?
- Open BotFather in Telegram, run /newbot, choose a name and username, copy the API token, paste it into Deskwoot Settings → Inboxes → Telegram. Your bot accepts customer messages within 60 seconds. No coding, no Dialogflow, no extra services.
- How do I contact Telegram customer support?
- For Telegram's own support, use telegram.org/support or in-app /help. Deskwoot is not Telegram's own support team, Deskwoot is the customer support software you use to support YOUR customers via Telegram.
- Is Telegram messaging free for businesses?
- Yes. Telegram does not charge for bot messaging. You only pay for your Deskwoot plan. This is a major advantage over WhatsApp Business API which charges per conversation session.
- Can the Telegram bot handle group chats?
- Yes. Add the bot to a customer group chat (B2B onboarding, VIP customer channels) and the conversation lands in Deskwoot as a single ticket. Useful for enterprise high-touch support flows.
- Does the Telegram bot support inline keyboards?
- Yes. You can send messages with response buttons (Track order, Refund, Talk to human). The customer taps a button instead of typing, which speeds up Tier-1 journeys.
- Can I have multiple Telegram bots in one Deskwoot account?
- Yes. Each bot connects to a separate Deskwoot inbox. Useful if you run multiple brands or want to separate B2B from B2C Telegram traffic.
- How is Telegram different from WhatsApp for customer support?
- Telegram is free per message, has no Meta Business Manager requirement, and supports 2 GB attachments. WhatsApp has higher reach in LATAM and MENA but charges per conversation session and requires Meta verification. Most ecommerce teams use both.