Stripe billing support tool with full payment context
Stripe billing support gets a lot easier when every charge, subscription and refund is one click away inside the conversation. Deskwoot is the Stripe billing support tool that pulls live Stripe data so billing questions get answered in seconds.
Overview
Billing questions are the hardest kind of support questions. The customer is annoyed, the answer is buried in Stripe's dashboard, and your agent is bouncing between three tabs. Most generic helpdesks make this worse, not better.
The Deskwoot Stripe billing support tool puts that answer in the conversation. Install the Deskwoot app from the Stripe Marketplace, paste the key Stripe shows you, and every conversation whose contact email matches a Stripe customer shows their subscriptions, recent payments and refunds, recent invoices and customer balance. Deskwoot reads it live from Stripe when the conversation opens, so a payment that just went through is already there.
Refund a payment in full without opening the Stripe dashboard: one click in the Details tab, a confirmation, and Stripe issues the refund. Cancelling a subscription works the same way and takes effect at the end of the paid period, so the customer keeps what they paid for. Both actions are recorded in your Deskwoot audit log.
Fynn, the Deskwoot AI agent, works with the same data. Once a customer has verified their email, Fynn answers questions like which plan am I on, when does it renew or where is my invoice from live Stripe data, with a link to the invoice. If you allow it, Fynn can also refund a payment or cancel a subscription at period end after the customer types a confirmation, within the limits you set.
For your agents, the Copilot drafts replies with the same Stripe context, and an optional Stripe webhook saves each charge, refund and subscription change in Deskwoot the moment it happens. Combined with Deskwoot's CSAT and conversation tags, billing tickets become easier to spot and resolve.
What you get with the Stripe integration
Billing context in the conversation
Subscriptions, recent payments and refunds, invoices and the customer balance appear in the Details tab, read live from Stripe for the customer whose email matches.
Refunds in one click
Refund a payment in full from the Details tab without opening the Stripe dashboard. Every refund lands in your Deskwoot audit log.
Invoices and balance at a glance
The customer's last 5 invoices with status, amount and a link to the Stripe invoice page, plus the credit they have or the amount they owe.
Fynn answers billing questions
For a verified customer, Fynn answers questions about plan, renewal date, payments and invoices from live Stripe data. With your permission it can also refund or cancel after the customer confirms.
Cancel at period end
Cancel a subscription from the conversation. It ends with the paid period, so the customer keeps access until then.
Getting started
Connect Stripe in 4 steps.
- In Deskwoot, go to Settings → Integrations.
- Install the Deskwoot app from the Stripe Marketplace.
- Paste the key Stripe shows you and click Connect.
- Done. Your Stripe customers are imported as contacts, and the Details tab of each matching conversation shows their billing data.
