Customer support features built
for modern teams

Deskwoot is a customer support platform that combines a unified inbox across 8 channels (live chat, email, WhatsApp, Telegram, LINE, SMS, X DMs, REST API), an AI bot for customers, an AI Copilot for agents (Enterprise tier), and a help center. Pricing starts at $18 per agent per month, or $14 per agent per month with annual billing, with a free tier for solo founders.

Deskwoot supports 8 customer channels: live chat with a one-line widget install, email through any IMAP/SMTP provider, WhatsApp Business through Meta's Cloud API, Telegram, LINE, SMS, X (Twitter) DMs, and a REST API for custom or in-app channels. Every plan includes every channel with no per-channel fees.

The Deskwoot AI bot (Fynn) is a customer-facing chatbot that reads your help center, FAQs, website content, and uploaded PDFs before it answers, so every reply is grounded in your team's content instead of invented. You can run it with the Deskwoot-managed model or bring your own OpenAI or Anthropic API key for direct token billing.

Yes, every Deskwoot plan includes a 7-day free trial. You get full access to all 8 channels, the AI bot, the AI Copilot, the help center, and the iOS app during the trial. You can cancel anytime before the trial ends with no charge.

Yes. Deskwoot ships built-in migration tools for Zendesk, Intercom, Freshdesk, Crisp, and Chatwoot. Each migration brings over tickets or conversations with full message history, contacts, agents, and help center articles in one guided import that authenticates with your source platform's API token.

Yes. Deskwoot stores customer data in EU data centers, encrypts everything in transit (TLS) and at rest, and lets every account sign their GDPR Article 28 Data Processing Agreement directly in the dashboard in under a minute. No email loop, no waiting for a countersignature.

Most support teams are caught between two trends. Customer expectations rise faster than budgets, tickets get more complex, and modern teams are expected to answer across multiple channels at the same time. The old playbook (hire more agents, connect a CRM, escalate repeatedly) does not scale. Deskwoot's features are built to compound: the AI Bot resolves simple requests using your knowledge base as grounding context, the AI Copilot accelerates human agents on harder customer interactions, and when the dashboard shows Shopify order data and Stripe billing inline, agents resolve issues without switching tabs. The result shows up in metrics: average response time drops, repeat inquiries fall, and CSAT rises. Teams switching from Zendesk or Intercom typically report 20 to 40 percent less tool-switching and 30 to 50 percent faster new-agent ramp.

Customer expectations have shifted in three ways. First, customers expect answers in minutes, not days. Even on email, teams that respond within an hour see markedly higher CSAT scores. Second, customers move between channels seamlessly and expect the agent to have the context. Third, self-service is preferred, but only when answers are fast to find. This requires a combination of a unified inbox, an integrated knowledge base, and AI that helps customers find answers before a human is needed. Deskwoot ships this combination out of the box. A modern tool is the difference between treating support as a cost center and treating it as a revenue lever. With proactive messages on product pages, built-in CSAT measurement, and analytics that show where customers drop off, support becomes part of the growth plan.