The best Crisp alternative: Deskwoot vs Crisp

Crisp is a French chat tool priced per workspace. The Plus plan is $295 a month, and Mini is $45 with an allowance of 90 Hugo conversations. Trustpilot reviews flag account suspensions, AI workflows switched off after the Hugo migration, and platform freezes. Deskwoot is one product with EU hosting on every plan, a promise to reply within 24 hours, and no surprise feature changes.

Example: a team of 5 agents, 1,000 conversations a month, 600 of them handled by AI. Deskwoot billed annually, Crisp at its listed monthly price. Deskwoot costs about half.

Your bill on Crisp

Crisp publishes no price for AI use beyond the plan's credits. The estimate uses Crisp's own figure of about $0.05 to $0.10 per Hugo conversation, and Crisp does not say whether Copilot uses the same credits.

Same team on Deskwoot

Plus a reply within 24 hours and a founder who reads every escalation.

You save $45.50 to $53 every month. The bigger difference is support: a reply within 24 hours, and no account suspended without an email from us first.

Teams on Deskwoot, and teams moving to it, keep coming back to the same points: the price, the support and how fast new features arrive.

“They are tackling a genuine problem in a market dominated by bloated, expensive platforms with often disappointing support. … the speed at which they can develop and deliver new features is remarkable. … The product already represents exceptional value for money, and the level of support we have received throughout our evaluation has been outstanding.”

“Their support has been nothing but helpful. My favorite thing about Deskwoot is that they are willing to add new features at no cost if that helps the whole software; they will add them overnight, with no charges needed. This customization and reliability are amazing.”

“As a small agency we don't need enterprise software at 60 dollars a seat. Deskwoot puts mail, chat and inquiries in one inbox, GDPR-compliant, at a price that doesn't hurt. Set up in an afternoon.”

“We handle our users' trading data, so EU hosting and “your AI never trains on our data” aren't nice-to-haves, they're mandatory. Deskwoot had both from day one, DPA included. That it's also cheaper than the big US tools made it the easiest software call of the year.”

“We route billions of AI tokens, so we're picky about AI quality. Deskwoot's bot runs on Anthropic and actually drafts replies our team sends with one click. With the API and MCP we wired it into our stack in an afternoon.”

Read our reviews on Trustpilot

Not listed: we did not find it on Crisp's pricing, channel or help pages when we checked on October 27, 2026.

Bring your Crisp history with you. You enter what the import needs, click Start Import once, and Deskwoot copies your data over in the background while your team keeps working.

What comes over from Crisp

• Conversations from all your inboxes, with every message, file and audio clip
• Operator notes as private notes
• Segments as labels
• People as contacts, with details, pictures, events and notepad notes
• Website data as contact attributes
• Your knowledge base in every language, with categories and sections

What you enter. Your website ID (the long code in your Crisp address) and an API token, made of an identifier and a key, which you generate in your Crisp workspace settings.

Then one click. Click Start Import and the rest happens on its own. The import runs in the background, so you can close the page, and it picks up where it stopped if something interrupts it. Original dates stay, files stored in Crisp are copied into Deskwoot, and each conversation goes to the teammate with the same email, even one who joins later.

Your Crisp account stays as it is. The import only reads from Crisp and changes nothing there, so your team keeps answering in Crisp until the day you switch. The key or token you entered is deleted when the import is done.

Safe to run again. A second run skips what is already in Deskwoot and adds only what is new or missing, so nothing shows up twice. Import once to test, then again on the day you move.

Included in every plan. Importing costs nothing extra, on every plan including Free, and imported conversations never count toward your monthly conversation limit. Some of what comes over needs a paid plan to use, such as the help center, canned responses and automation rules, and older history stays hidden on smaller plans until you upgrade. Enterprise shows all of it.

Crisp's Hugo AI runs on credits: each paid plan includes a dollar amount of AI use a month, $75 on Plus, which Crisp says covers about 1,350 automated conversations. Above that you pay as you go, at a rate Crisp does not publish. Every Deskwoot plan includes AI conversations each month, and on paid plans each extra one costs a published $0.03 to $0.07.

Recurring complaints from real Crisp customers in 2025 and 2026, each paired with how Deskwoot does it differently.

Quotes paraphrased from publicly visible Crisp reviews with 1 star on Trustpilot. Full reviews available at trustpilot.com.

Switch to Deskwoot and this is what you get from us:

Real humans on support. No call center, and no Slack channel reserved for a higher tier. The chat widget in the bottom right of every page goes straight to the team.

24 hours, max. When we're not in chat, we reply within 24 hours. Always. No support waits that drag on for days, and no account suspended overnight by an automated check.

Most feature requests get built. We build almost every feature request customers send, at no extra charge, when it helps all customers. The founder reads the requests himself and answers within a day.

Questions before you switch? Write to hello@deskwoot.com

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