WooCommerce support service with order context built in
Run a WooCommerce store and need a support service that knows your orders? Deskwoot is the WooCommerce support service that surfaces every order, refund, and tracking number directly in the conversation.
Overview
WooCommerce powers about a third of all online stores, but most WooCommerce support service workflows are stuck in the WordPress admin. You read the email in WP Admin, click into WooCommerce to find the order, find the tracking, alt-tab to your email, reply.
Deskwoot replaces that flow with a real shared inbox. Connect your store in Settings, Integrations, and every conversation shows the customer's orders, items, totals and tracking numbers. WooCommerce customer support without switching tabs.
Refund all or part of an order, cancel it or mark it shipped from the conversation. Every action runs through the official WooCommerce REST API, so the order in your store stays the single source of truth.
Fynn, the Deskwoot AI agent, answers 'where is my package?' from your real order data once the customer gives the order number and postal code, with the actual tracking link where the order has one. That also works for an order Deskwoot has not stored yet, such as one placed before you connected: Fynn looks it up live in your store. No invented tracking numbers, no manual lookup.
Compared to Help Scout with its WooCommerce integration and the support tools in HubSpot, Deskwoot adds live chat, WhatsApp, Telegram, SMS and the AI agent in the same inbox, and its Free plan lets a small store start without paying.
What you get with the WooCommerce integration
Order timeline on the contact card
The customer's orders appear in the Orders tab next to the conversation. Open any order to see items, totals and tracking.
AI replies grounded in real data
Fynn answers order questions from your real WooCommerce data after checking the order number and postal code. No invented tracking numbers.
Refunds without tab-switching
Process WooCommerce refunds (full or partial) directly from the conversation. Refunds run through the WooCommerce REST API on the real order.
Orders kept current
Deskwoot sets up order webhooks in your store when you connect, so new and updated orders arrive right away.
Live chat on the same site
Add the Deskwoot chat snippet to your WordPress theme and chats from your store land next to the order data.
Getting started
Connect WooCommerce in 3 steps.
- Open Settings, then Integrations, and pick WooCommerce.
- Follow the guide on screen to link your store. No extra plugin is needed.
- Done. Your orders sync, and new ones arrive on their own.
