Deskwoot for WooCommerce
WooCommerce support service with order context built in
Run a WooCommerce store and need a support service that knows your orders? Deskwoot is the WooCommerce support service that surfaces every order, refund, and tracking number directly in the conversation.
WooCommerce powers about a third of all online stores, but most WooCommerce support service workflows are stuck in the WordPress admin. You read the email in WP Admin, click into WooCommerce to find the order, find the tracking, alt-tab to your email, reply.
Deskwoot replaces that flow with a real shared inbox. Install the Deskwoot plugin (the same one that powers the live-chat widget), connect WooCommerce, and every conversation surfaces the customer's order history, line items, totals, and tracking numbers automatically. WooCommerce customer support without alt-tabbing.
Refund or partially refund an order from the conversation. Re-ship a package. Update an order status. All actions hit the official WooCommerce REST API and are logged in the order's WooCommerce timeline, so your accounting stays clean.
Fynn, the Deskwoot AI agent, reads from the WooCommerce REST API live. Customer asks 'where is my package?' and Fynn pulls real fulfilment data, replies with the actual tracking link. No hallucinated tracking numbers, no manual lookup.
Compared to WooCommerce Help Scout (email-only) and the WooCommerce-Support add-ons in HubSpot, Deskwoot adds live chat, WhatsApp, Telegram, SMS, and the AI bot in the same inbox. Pricing is similar but Deskwoot has a free tier without per-seat fees.
What you get with the WooCommerce integration
Order timeline on the contact card
Past orders, last order date, and total LTV appear automatically. Click into any order to see line items, totals, and tracking.
AI replies grounded in real data
Fynn pulls live order and fulfilment data from WooCommerce REST API. No hallucinated tracking numbers, no made-up status updates.
Refunds without tab-switching
Process WooCommerce refunds (full or partial) directly from the conversation. Refunds are logged in the order's WooCommerce timeline.
Subscriptions metadata
If you use the WooCommerce Subscriptions add-on, subscription state and renewal dates appear in the contact panel.
Bundled with the WordPress plugin
The same Deskwoot plugin handles live chat, contact-form capture, and WooCommerce order context. One install.
Setup takes minutes
Connect WooCommerce in 3 steps. No code required.
- 1Install the Deskwoot plugin in WordPress (it bundles WooCommerce support).
- 2Paste your Deskwoot token, then click Connect WooCommerce.
- 3Pick which order statuses trigger context surfacing.
WooCommerce integration FAQ
- What is the best WooCommerce support service for small stores?
- For sub-USD-50k-MRR WooCommerce stores, Deskwoot's free plan is the cost-effective pick: live chat plus email plus order-context, no per-seat fee. Larger stores compare Deskwoot to Gorgias (Shopify-first), Re:amaze (mid-tier), and Help Scout (email-heavy).
- Is there official customer support for the WooCommerce.org plugin?
- WooCommerce itself offers community support and paid Woo Express plans for direct help. Deskwoot is a separate product: customer support software you use to support YOUR Woo customers, with order data surfaced in every conversation.
- Do I need WooCommerce Subscriptions for this to work?
- No. The integration works with the free core WooCommerce plugin. Subscription metadata is shown only if you have the WooCommerce Subscriptions add-on installed.
- Will it work with a custom WooCommerce theme?
- Yes. The integration uses the WooCommerce REST API, not theme-level hooks, so any theme works including fully custom builds.
- Does Deskwoot slow down WooCommerce checkout?
- No. The integration is server-side only. The chat widget is async and lazy-loaded. Checkout performance is unaffected.
- How is this different from WooCommerce Help Scout integration?
- Help Scout is email-only. Deskwoot adds live chat, WhatsApp, Telegram, SMS, and an AI bot in the same inbox, plus the order-context features Help Scout has. Pricing is similar, but Deskwoot has a free tier.
- Can Deskwoot import my existing Woo customer support tickets?
- Yes. CSV import and direct migration tools are available for Help Scout, Chatwoot, Front, and Intercom. WooCommerce Inquiry-Pro tickets can be imported via CSV.