The best shared email inbox for support teams

A shared email inbox is the most common helpdesk starting point. Most teams begin with a Gmail group, hit the limits (no assignment, no internal notes, no SLA tracking, collision when two people reply at once), and start looking for real shared-inbox software.

Deskwoot replaces the Gmail group with a real shared inbox: every email becomes a conversation that one agent owns, teammates leave internal notes on it, and Copilot drafts a reply from the conversation and your own content. Replies go out under the support address you set on the inbox, with your team name as the sender, and keep the customer's existing thread.

Fynn, the Deskwoot AI agent, can answer incoming emails from your help center and Training Hub content. When a question needs a person, Fynn hands the conversation to your team with a short summary of the issue. Agents see the whole thread, the customer's earlier conversations and any connected Shopify, WooCommerce or Stripe orders in one view.

Front, Help Scout, Missive and Hiver charge per agent, and so does Deskwoot, at a fraction of their price per agent. The Free plan covers 1 agent with email forwarding, so a small team can start without paying anything and upgrade when it grows.

Setup takes a few minutes: add an email inbox in Settings → Inboxes, forward your support address to the forwarding address Deskwoot creates for it, and new mail arrives as conversations. On the Startup plan and above you can connect the mailbox directly instead, Outlook and Microsoft 365 with one click through Microsoft sign in and any other mailbox over IMAP and SMTP, so replies leave from your own address.