Deskwoot for Email
The best shared email inbox for support teams
Deskwoot is the best shared email inbox for support teams who outgrew Gmail group inboxes but do not want Front's per-seat pricing. Forward your support@ alias and the entire team works the same inbox without stepping on each other.
A shared email inbox is the most common helpdesk starting point. Most teams begin with a Gmail group, hit the limits (no assignment, no internal notes, no SLA tracking, collision when two people reply at once), and start looking for real shared-inbox software.
Deskwoot replaces the Gmail-group workflow with assignment, collision detection, internal notes, SLA timers, and AI-assisted replies. Replies go out from your own domain via DKIM/SPF passthrough, so the customer sees support@yourdomain.com, not a Deskwoot-branded address.
Fynn classifies incoming mail by intent (order issue, refund, billing, generic) and routes accordingly. For high-volume teams, this means Tier-1 emails get auto-tagged and pre-drafted before a human agent opens them. Reply-suggestion accuracy on ecommerce intents is around 85 percent in our internal benchmarks.
Compared to Front (USD 19-99 per seat), Help Scout (USD 25-65 per seat), Missive (USD 14-49 per seat), and Hiver (USD 19-49 per seat), Deskwoot has a free tier for small teams and flat per-conversation pricing above that, so cost does not balloon as you add agents.
Setup takes under 5 minutes: add your support email in Settings → Inboxes → Email, add the DKIM and SPF records to your DNS, and forward your existing support@ to the Deskwoot address. Existing email threads keep arriving as before.
What you get with Email support
Shared inbox semantics
Assignment, collision detection, internal notes, threading. The team works one inbox, not parallel drafts.
Custom domain sending
Reply from support@yourdomain via DKIM/SPF passthrough. Customers never see 'deskwoot' in headers.
Auto-categorisation
Fynn classifies incoming mail by intent (order issue, refund, billing, generic) and routes accordingly.
SLA timers
First-response and resolution SLAs by inbox or per-conversation tag. Breach alerts in Slack or email.
Conversation merging
Two emails about the same order? Merge them into one conversation in two clicks.
Setup takes minutes
Connect Email in 3 steps. No code required.
- 1Add your support email in Settings → Inboxes → Email.
- 2Add the DKIM and SPF records to your DNS (we provide them).
- 3Forward your existing support@ to the Deskwoot address.
Email customer support FAQ
- What is the best shared email inbox in 2026?
- Top shared email inbox tools: Deskwoot (free tier, multi-channel, AI), Front (premium per-seat, mature collaboration), Help Scout (mid-tier, strong on email-only workflows), Missive (per-seat, Gmail-like UI), Hiver (Gmail-extension-based). Deskwoot wins for teams that want a free tier and avoid per-seat lock.
- What is a shared email inbox?
- A shared email inbox lets multiple agents work the same email address (typically support@yourdomain) without stepping on each other. It adds assignment, internal notes, collision detection, SLA tracking, and reporting that a Gmail group inbox lacks.
- How is a shared email inbox different from a group email in Gmail?
- Gmail groups are read-only listings: everyone sees the email, but there is no assignment, no notes, no collision detection. A shared email inbox tool adds workflow features so the team can actually collaborate on each email without duplicate replies or dropped tickets.
- Will my emails come from my own domain?
- Yes. Once DKIM and SPF are set up, replies leave from your domain (support@yourdomain). The headers are clean and the customer never sees Deskwoot in the From or Return-Path.
- Can I import my existing email history?
- Yes. CSV import for contacts, and direct migration from Help Scout, Front, Missive, Chatwoot, and Intercom for full conversation history.
- Does Deskwoot work with Gmail or Outlook?
- Yes. Both via standard SMTP/IMAP forwarding. Native OAuth-based integration is also available for Gmail (lets you use your existing Gmail labels and threading).
- How is shared email inbox pricing different from per-seat tools?
- Most per-seat tools (Front, Help Scout) charge USD 20-100 per agent per month. Deskwoot's free tier covers small teams; paid plans use flat per-conversation pricing, so adding a 6th agent does not cost you more than adding a 3rd.