Customer support software pricing with AI included

Start free with 1 agent, or pick a paid plan from $3.20 per agent a month, billed annually. AI conversations are included on every plan.

Try Enterprise free for 7 daysHow AI billing works

Prices in US dollars

Save 20%

Hacker

For one person answering customers, free for as long as you need.

$0free forever

1 agent, no credit card needed

AI conversations

10 a month included

Start for free

Includes:

Startup

For small teams that want unlimited inboxes, Fynn and a help center.

$3.20per agent a month

Billed annually. $4 with monthly billing.

AI conversations

50 a month included, then $0.07 each

Start free trial

Everything in Hacker, plus:

Business

For teams that work in groups, run campaigns and serve customers in many languages.

$6.40per agent a month

Billed annually. $8 with monthly billing.

AI conversations

100 a month included, then $0.05 each

Start free trial

Everything in Startup, plus:

Enterprise

For teams that need SLAs, audit logs, custom roles and the REST API.

$9.60per agent a month

Billed annually. $12 with monthly billing.

AI conversations

300 a month included, then $0.03 each

Start free trial

Everything in Business, plus:

Founded in the last 6 months? Get 6 months of Enterprise free for 10 agents, worth $720. Apply now

How AI billing works

Compare all features

Feature	Hacker	Startup	Business	Enterprise

Price per agent a month	$0	$3.20	$6.40	$9.60
Agents	1	Unlimited	Unlimited	Unlimited
Inboxes	Live chat and email forwarding, plus 1	Unlimited	Unlimited	Unlimited
Conversations a month	100	1,000	Unlimited	Unlimited
Visible history	30 days	6 months	1 year	Unlimited
AI conversations a month	10	50	100	300
Each extra AI conversation	Not included	$0.07	$0.05	$0.03
Support from our team	Sales questions	Live chat	Priority live chat	Priority live chat

Website live chat	Included	Included	Included	Included
Email by forwarding	Included	Included	Included	Included
Send from your own address: Outlook in one click, Gmail and others too	Not included	Included	Included	Included
WhatsApp, Telegram, LINE, SMS and X DMs	Included	Included	Included	Included
REST API channel	Not included	Not included	Not included	Included
Forms before the chat starts	Not included	Included	Included	Included

AI Copilot in the inbox	Included	Included	Included	Included
Fynn, the AI agent	Not included	Included	Included	Included
Refunds and cancellations by Fynn	Not included	Included	Included	Included
Appointments with Fynn	Not included	Included	Included	Included
Cliniko bookings	Included	Included	Included	Included
AI Training Hub	Not included	Included	Included	Included
Your own Anthropic key	Not included	Included	Included	Included
Translation in conversations	Not included	Not included	Included	Included

Help Center in 16 languages	Not included	Included	Included	Included
Knowledge base that trains Fynn	Not included	Included	Included	Included
Help Center branding	Not included	Included	Included	Included
Your own Help Center domain	Not included	Not included	Not included	Included
No “Powered by Deskwoot”	Not included	Not included	Not included	Included

Labels	Not included	Included	Included	Included
Canned responses	Not included	Included	Included	Included
Macros	Not included	Included	Included	Included
Saved views and filters	Not included	Included	Included	Included
Business hours	Not included	Included	Included	Included
Automation rules	Not included	Included	Included	Included
Agent teams	Not included	Not included	Included	Included
Custom attributes	Not included	Not included	Included	Included
Shopware 6 orders	Included	Included	Included	Included
Lexware Office invoices and quotes	Included	Included	Included	Included
Propstack listings and inquiries (beta)	Included	Included	Included	Included
Justimmo listings and inquiries (beta)	Included	Included	Included	Included
Webhooks	Not included	Included	Included	Included
Campaigns	Not included	Not included	Included	Included
Click to WhatsApp ad attribution	Not included	Not included	Included	Included
SLA policies	Not included	Not included	Not included	Included
Tickets and trackers	Not included	Not included	Not included	Included

Conversation and agent reports	Not included	Included	Included	Included
CSV export	Not included	Included	Included	Included
CSAT surveys	Not included	Not included	Included	Included
Reports by role	Not included	Not included	Not included	Included

Data hosted in the EU	Included	Included	Included	Included
GDPR DPA you sign yourself	Included	Included	Included	Included
Widget without cookies	Not included	Included	Included	Included
Two factor login	Included	Included	Included	Included
Required two factor login	Not included	Not included	Not included	Included
Custom roles and permissions	Not included	Not included	Not included	Included
Audit logs	Not included	Not included	Not included	Included
REST API	Not included	Not included	Not included	Included

Pay for what you use

A few things are not billed per agent. You pay only when you use them.

Help Center translations

$0.06 per article translation

Translate any article from English in one click. There is no monthly fee; it uses the same prepaid balance as AI conversations.

Learn more

Bring your own AI key

$0 to Deskwoot

Connect your Anthropic key, and we do not meter Fynn’s conversations on it. Anthropic bills you directly. Startup and above.

Learn more

WhatsApp and SMS

At cost, no markup

You connect your own Meta and Twilio accounts. Their message fees come from them, and we add nothing on top.

Learn more

Virus scan

$5 per month per workspace

Every file sent in your conversations is checked for malware before anyone can open it, and infected files are blocked. Add it to any plan in Settings, Billing.

“Actually pretty good, and cheap. That's why we chose them. Very good for startups, and they have a very good AI bot, they use Anthropic for that. So the quality overall is 10/10.”

Mark Z.

United Arab Emirates

Pricing questions

The short answers are here. For anything else, ask Fynn below.

How does pricing per agent work?

You pay for each teammate who logs in and answers conversations. Your customers (contacts) are unlimited and free on every plan. Add or remove agents at any time: a new agent is charged pro rata right away, and a removed agent leaves a credit on your next invoice.

What is the difference between an AI conversation and a customer conversation?

A customer conversation is one thread with a customer, however many messages it has. An AI conversation is how we count AI: a conversation counts once a month as soon as Fynn or Copilot helps with it or a voice message in it is transcribed, however much AI it gets. Answers in your help center count too, at a lower rate for repeat questions from the same visitor, and questions without an answer are free.

Can I bring my own Anthropic API key?

Yes, on Startup and above. We do not meter Fynn’s conversations on your own key; you pay your provider directly. Copilot in the inbox and voice message transcripts always run on the AI that Deskwoot manages, so they still count as AI conversations.

What happens if I use more AI conversations than my plan includes?

Extra AI conversations come from your prepaid balance at your plan’s rate: $0.07 on Startup, $0.05 on Business and $0.03 on Enterprise. Auto recharge keeps Fynn answering without manual top ups. On Hacker, upgrade any time to get more.

Are there hidden costs?

No. Deskwoot charges per agent and per AI conversation above your allowance. Meta and your SMS provider, such as Twilio, bill WhatsApp and SMS fees straight to you, and we add nothing on top.

Can I change plans at any time?

Yes. An upgrade starts right away, and you pay the difference pro rata to the day. A downgrade or cancellation takes effect at the end of the period you have paid for, so you keep paid access until then. On annual billing that is the end of the paid year; unused months are not refunded. Annual billing saves 20% compared with paying monthly.

Is there a free trial?

Yes. Every new account gets 7 days of Enterprise for free, with no credit card and up to 5 seats including yours, so your team can try it with you. When the trial ends, you choose a paid plan or keep working on the free Hacker plan.