A customer support app that works as hard as you do.
Deskwoot's customer support app for iPhone puts your unified inbox, AI-drafted replies, and every customer conversation in your pocket. Answer from anywhere, any channel, in seconds.
Never miss a customer again.
Instant push alerts the moment a visitor wants to chat, a message arrives, or the AI Bot hands a conversation back to a human. Tuned per channel, per conversation type, so notifications feel helpful rather than noisy.
- Push notifications tuned per channel and per conversation type
- Badge counts that match the dashboard, always in sync
- Private-note push visible only to your team, never the customer
- Instant alert on escalations from the AI Bot
AI replies in one tap.
Connect Shopify, WooCommerce, and Stripe once. Claude drafts the reply with real order and billing data, you tap send. The same AI Copilot you already use on the dashboard, now on your phone.
- AI draft reads customer context from every connected app
- Rewrite, shorten, or translate the draft before sending
- Same AI Copilot as the dashboard, no extra licence or setup
- Bring your own OpenAI or Anthropic key to keep AI costs at $0
Smart inbox triage.
See what actually needs you first. Filter by Mine, Unassigned, or Awaiting reply. Search across email, live chat, WhatsApp, Telegram, LINE, SMS, X, and your REST API channel, all from one screen.
- One inbox for email, live chat, WhatsApp, Telegram, LINE, SMS, X
- Long-press for bulk resolve, assign, or priority change
- Per-agent read state, the dot clears the second you open a thread
- Search spans every channel and every conversation, instant results
A customer support app built for modern support teams.
Most customer support apps are thin viewers over a bloated dashboard. Deskwoot's iPhone app is a full native surface for the job: unified inbox across eight channels, AI Copilot that drafts on-brand replies, proactive push alerts, and the same automation rules, SLA policies, and routing logic you configured on the web. Founders answer from a coffee shop, support agents answer between meetings, managers check CSAT trends on the train.
Startup teams use the Deskwoot customer support app to handle live chat, email, WhatsApp, and social conversations without pinning an agent to a laptop. Ecommerce teams use the Shopify and WooCommerce context panel to resolve order questions while walking through the warehouse. SaaS teams use the AI Copilot to reply with a single tap while watching product meetings from the sidebar.
The app is free with every Deskwoot plan, including the free tier. There is no per-device fee, no separate mobile license, and no feature parity gap between web and mobile. What works on the dashboard works on the phone.
Frequently asked questions
- Is the Deskwoot customer support app free?
- Yes. The iPhone app is free with every Deskwoot plan, including the free tier for solo founders. No separate mobile licence, no per-device fees.
- Which iOS version does the app need?
- iOS 17 or later. The app uses modern push notification APIs and the Shortcuts framework for one-tap AI drafting, which both require iOS 17 as a minimum.
- Does the customer support app support Android?
- Not yet. Android is on the roadmap. For now, Android users can bookmark the Deskwoot dashboard as a home-screen shortcut and get a usable mobile experience via the responsive web UI.
- Can I answer from WhatsApp, Telegram, and email in one app?
- Yes. The unified inbox covers email, live chat, WhatsApp, Telegram, LINE, SMS, X, and the Deskwoot REST API channel. Every conversation shows up in the same thread view with full customer context.
- Does the app use my phone battery heavily?
- No. Push notifications use Apple's native APNs, so the app itself runs only when open. Badge sync is debounced to minimize background wakeups. Typical battery usage is under 1% per day for a moderately active support agent.
- How does AI drafting work on mobile?
- Tap the AI Draft button in any conversation. The app sends the conversation context plus any connected Shopify, WooCommerce, or Stripe data to the model. Claude returns a suggested reply, which you can edit, translate, or send as-is. Same quality as the dashboard.
Install the Deskwoot customer support app.
Free with every Deskwoot plan. Requires iOS 17 or later.
Dashboard remains free on the web. The iPhone app is an extra surface, not a replacement.