Customer service app, built for iPhone.
AI customer service replies in one tap. Unified inbox across WhatsApp, Shopify, email and live chat. Push alerts the moment a message lands.
Shopify customer supportWhatsApp customer supportHelpdesk app
Lisa wants to talk to a human
now
On the road? You'll know.
Instant push alerts the moment a visitor wants to chat, a message arrives, or the AI Bot hands a conversation back to a human. Tuned per channel, per conversation type, so notifications feel helpful rather than noisy.
- Push notifications tuned per channel and per conversation type
- Badge counts that match the dashboard, always in sync
- Private-note push visible only to your team, never the customer
- Instant alert on escalations from the AI Bot
AI Copilot replies in one tap.
AI customer service that drafts before the customer finishes typing
Connect Shopify, WooCommerce, and Stripe once. Claude drafts the reply with real order and billing data, you tap send. The same AI Copilot you already use on the dashboard, now on your phone.
- AI draft reads customer context from every connected app
- Rewrite, shorten, or translate the draft before sending
- Same AI Copilot as the dashboard, no extra licence or setup
- Bring your own OpenAI or Anthropic key so prompts and customer data go straight to the provider, never through Deskwoot
Unified inbox for 8 channels.
Shared inbox for WhatsApp, Shopify, email, live chat & more
See what actually needs you first. Filter by Mine, Unassigned, or Awaiting reply. Search across email, live chat, WhatsApp, Telegram, LINE, SMS, X, and your REST API channel, all from one screen.
- One inbox for email, live chat, WhatsApp, Telegram, LINE, SMS, X
- Long-press for bulk resolve, assign, or priority change
- Per-agent read state, the dot clears the second you open a thread
- Search spans every channel and every conversation, instant results
A customer service app built for modern support teams.
Most customer service apps are thin viewers over a bloated dashboard. Deskwoot's iPhone helpdesk is a full native surface for the job: a unified inbox across eight channels, an AI Copilot that drafts on-brand replies, proactive push alerts, and the same automation rules, SLA policies, and routing logic you configured on the web. Founders answer from a coffee shop, support agents answer between meetings, managers check CSAT trends on the train.
Startup teams
Handle live chat, email, WhatsApp customer support, and social conversations without pinning an agent to a laptop.
Ecommerce teams
Shopify and WooCommerce context panels resolve order questions while you walk through the warehouse.
SaaS teams
AI Copilot drafts replies with one tap while you watch product meetings from the sidebar.
Free in every plan.
Same shared inbox, same AI customer service drafts, same routing rules. No per-device fee, no separate mobile licence, no feature parity gap between web and mobile.
Frequently asked questions
Is the Deskwoot customer service app free?
Yes. The iPhone app is free with every Deskwoot plan, including the free tier for solo founders. No separate mobile licence, no per-device fees.
Does the customer service app work with WhatsApp?
Yes. WhatsApp customer support is part of the unified inbox. Incoming WhatsApp messages, replies, and media land in the same thread view as email and live chat, so you can switch channels mid-conversation without losing context. Templates, business-account features, and read receipts are all supported on iPhone.
How does AI customer service work in the iPhone app?
Tap the AI Copilot button in any conversation. The app sends the thread plus any connected Shopify, WooCommerce, or Stripe data to the model. Claude returns a suggested reply, which you can edit, shorten, translate, or send as-is. Same quality as the desktop AI customer service drafts.
Is this a unified inbox app?
Yes. The Deskwoot iPhone app is a true unified inbox, not a single-channel viewer. One inbox for email, live chat, WhatsApp, Telegram, LINE, SMS, X, and the Deskwoot REST API channel. Every conversation shows up in the same thread view with full customer context, AI Copilot drafts, and the same routing rules as the web dashboard.
Does Shopify customer support work in the app?
Yes. Connect your Shopify store once on the web and the iPhone app pulls the same order, fulfillment, and refund data. Resolve order questions, process refunds, and trigger shipment notifications without leaving the conversation thread.
Which iOS version does the app need?
iOS 17 or later. The app uses modern push notification APIs and the Shortcuts framework for one-tap AI Copilot drafting, both of which require iOS 17 as a minimum.
Does the customer service app support Android?
Not yet. Android is on the roadmap. For now, Android users can bookmark the Deskwoot dashboard as a home-screen shortcut and get a usable mobile experience via the responsive web UI.
Does the app use my phone battery heavily?
No. Push notifications use Apple's native APNs, so the app itself runs only when open. Badge sync is debounced to minimize background wakeups. Typical battery usage is under 1% per day for a moderately active support agent.
Ready when you are.
Free with every Deskwoot plan. Requires iOS 17 or later.
Dashboard remains free on the web. The iPhone app is an extra surface, not a replacement.