Switching help desks sounds like a project. In 2026 it is closer to an afternoon: a one-click import moves your conversations and contacts, you point your channels over, and you are live. Here is how to move off Zendesk or Intercom without the dread, or the surprise AI bill.
Up to 4 linked devices come free, but a real team needs more. What the WhatsApp Business app can do in a team, where it breaks down, and how several employees answer one number cleanly together.
The real question about AI in support is not whether an agent can answer (it can). It is whether you can let it refund an order or reply to a customer without losing control. Here is how to give an AI agent real responsibility, on a leash.
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