Deskwoot for WhatsApp
WhatsApp customer support chat in your shared inbox
Deskwoot turns WhatsApp customer support chat into a shared-inbox workflow. Connect your WhatsApp Business number and your whole team replies from Deskwoot. Templates, media, and read receipts all work.
WhatsApp customer support chat is the dominant support channel in LATAM, India, MENA, and large parts of Europe. If you sell internationally, you are losing tickets if you do not offer it.
Connecting WhatsApp to Deskwoot uses the official WhatsApp Business API via Meta Business Manager. Setup takes 5 minutes: open Settings → Inboxes → WhatsApp, connect your Meta Business Manager (or create one with our wizard), pick or buy the phone number you want to use. Verified Business profile (display name, logo, verification badge) is managed inside Deskwoot.
Pre-approved templates: order-confirmation, shipping-update, and payment-reminder templates are pre-approved by Meta and ready to send. Custom templates can be submitted directly from Deskwoot and reach Meta within 24 hours typically.
Media and voice: send and receive images, PDFs, and voice notes natively. They render in the same conversation thread alongside text. Read receipts show exactly when the customer received and read your message, so SLA tracking matches reality.
Compared to Wati, Twilio, and Zoko (popular WhatsApp Business API resellers), Deskwoot adds the multi-channel inbox (email, live chat, etc.) and the AI bot in the same flat-rate plan. Meta charges per conversation (typically 0.5 to 7 cents per session, region-dependent); Deskwoot adds zero markup on top of Meta's pricing.
What you get with WhatsApp support
Verified Business profile
Display name, logo, and verification badge are managed in Deskwoot. No Meta Business Manager juggling.
Pre-approved templates
Order-confirmation, shipping-update, and payment-reminder templates are pre-approved and ready to send.
Media and voice messages
Send and receive images, PDFs, and voice notes natively. They render in the same conversation thread.
Read receipts
See exactly when the customer received and read your message.
AI auto-reply on WhatsApp
Fynn handles Tier-1 WhatsApp questions (order tracking, returns, shipping windows) with handoff to humans when needed.
Setup takes minutes
Connect WhatsApp in 3 steps. No code required.
- 1Open Settings → Inboxes → WhatsApp.
- 2Connect your Meta Business Manager (or create one with our wizard).
- 3Pick or buy the phone number you want to use.
WhatsApp customer support FAQ
- How do I use WhatsApp customer support chat for my business?
- Connect a WhatsApp Business number via the official Meta Business API, route incoming messages into a shared inbox, and let your support team reply alongside email and live-chat tickets. Deskwoot handles the API plumbing, the verified-Business badge, and template approval.
- How to use WhatsApp for customer support?
- Three steps: 1) get a WhatsApp Business number (Meta Business API, not the free WhatsApp Business app), 2) connect it to a shared-inbox tool like Deskwoot, 3) train Fynn or your team on common Tier-1 questions. Pre-approved templates handle proactive messages (order confirmations, shipping updates).
- How to create a WhatsApp chatbot for customer support?
- In Deskwoot: connect WhatsApp via Meta Business API, then enable Fynn (the AI agent) for the WhatsApp inbox. Fynn handles Tier-1 questions automatically and escalates to humans when needed. No code, no Dialogflow setup required.
- How to automate customer support on WhatsApp?
- Three layers: 1) Pre-approved templates for proactive messages (order confirmations, shipping updates), 2) AI bot (Fynn) for incoming question triage, 3) Workflow automation (assign by tag, route by intent, escalate by sentiment). Deskwoot includes all three.
- How to contact WhatsApp customer support?
- For WhatsApp's own support team (the platform itself), use faq.whatsapp.com or in-app help. Deskwoot is not WhatsApp's own support, Deskwoot is the customer support software you use to support YOUR WhatsApp customers.
- Do I need a Meta Business Manager?
- Yes. Meta requires it for any WhatsApp Business API access. Our wizard creates one if you do not have it. The free WhatsApp Business app is not the same as the API and cannot be used with shared inboxes.
- How is WhatsApp messaging priced?
- Meta charges per conversation session, typically USD 0.005-0.07 per session, region-dependent (LATAM cheapest, US/EU mid-range, MENA priciest). Deskwoot does not add a markup on top of Meta's session pricing.
- Can I migrate from Wati or Zoko to Deskwoot?
- Yes. We provide a migration tool that ports your number, templates, and conversation history from any official WhatsApp Business API provider including Wati, Zoko, Twilio, and 360dialog.