Deskwoot for WhatsApp
WhatsApp customer support chat in your shared inbox
Deskwoot turns WhatsApp customer support chat into a shared-inbox workflow. Connect your WhatsApp Cloud API number and your whole team replies from Deskwoot. Inbound media, read receipts, and Fynn auto-reply all work.
WhatsApp customer support chat is the dominant support channel in LATAM, India, MENA, and large parts of Europe. If you sell internationally, you are losing tickets if you do not offer it.
Connecting WhatsApp to Deskwoot uses the official WhatsApp Cloud API. Setup takes 5 minutes: open Settings, Inboxes, WhatsApp, paste your phone-number ID and access token from your Meta App, set the webhook URL we give you in your Meta App. The verified Business profile, display name, logo, and verification badge stay managed in Meta Business Manager (where Meta requires it). We hand you the exact step-by-step inside the inbox setup wizard.
Templates: WhatsApp templates are approved on Meta's side, not ours, since Meta is the one approving them. You create the template once in Meta Business Manager, get it approved (usually under 24 hours), then pick its name in Deskwoot's automation rules or our Meta Lead Ads connector to send it on a trigger. We do not pre-approve templates for you, but we make picking them frictionless.
Inbound media: images, audio, video, voice notes, stickers, location, documents, and shared contacts all arrive on the conversation natively, render in the same thread alongside text, and are searchable. Outbound text and templates are live today; outbound attachments are on the near-term roadmap. Read receipts (sent, delivered, read) update on the message in real time so SLA tracking matches reality.
Compared to Wati, Twilio, and Zoko (popular WhatsApp Business API resellers), Deskwoot adds the multi-channel inbox (email, live chat, etc.) and the AI bot Fynn answering WhatsApp directly in the same flat-rate plan. Meta charges per conversation (typically 0.5 to 7 cents per session, region-dependent); Deskwoot adds zero markup on top of Meta's pricing.
What you get with WhatsApp support
WhatsApp Cloud API
We use the official WhatsApp Cloud API, not a reseller. Your phone number, your Meta Business account, no per-message reseller markup.
Approved templates, your way
Templates live in Meta Business Manager, where Meta approves them. Once approved, pick the template name in Deskwoot's automations or Meta Lead Ads connector to fire it on a trigger.
All inbound media types
Images, audio, video, voice notes, stickers, documents, locations, and shared contacts all land in the conversation natively. Outbound text and templates ship today; outbound attachments are on the near-term roadmap.
Read receipts
Sent, delivered, and read statuses update in real time on every message. SLA reports use the actual delivery timestamps, not server-send times.
Fynn answering WhatsApp
Fynn handles Tier-1 WhatsApp questions (order tracking, returns, shipping windows) with handoff to humans, the same brain that runs your live chat.
Setup takes minutes
Connect WhatsApp in 3 steps. No code required.
- 1Open Settings → Inboxes → WhatsApp.
- 2Connect your Meta Business Manager (or create one with our wizard).
- 3Pick or buy the phone number you want to use.
Frequently asked questions
- How do I use WhatsApp customer support chat for my business?
- Connect a WhatsApp Business number via the official Meta Business API, route incoming messages into a shared inbox, and let your support team reply alongside email and live-chat tickets. Deskwoot handles the API plumbing, the verified-Business badge, and template approval.
- How to use WhatsApp for customer support?
- Three steps: 1) get a WhatsApp Business number (Meta Business API, not the free WhatsApp Business app), 2) connect it to a shared-inbox tool like Deskwoot, 3) train Fynn or your team on common Tier-1 questions. Pre-approved templates handle proactive messages (order confirmations, shipping updates).
- How to create a WhatsApp chatbot for customer support?
- In Deskwoot: connect WhatsApp via Meta Business API, then enable Fynn (the AI agent) for the WhatsApp inbox. Fynn handles Tier-1 questions automatically and escalates to humans when needed. No code, no Dialogflow setup required.
- How to automate customer support on WhatsApp?
- Three layers: 1) Pre-approved templates for proactive messages (order confirmations, shipping updates), 2) AI bot (Fynn) for incoming question triage, 3) Workflow automation (assign by tag, route by intent, escalate by sentiment). Deskwoot includes all three.
- How to contact WhatsApp customer support?
- For WhatsApp's own support team (the platform itself), use faq.whatsapp.com or in-app help. Deskwoot is not WhatsApp's own support, Deskwoot is the customer support software you use to support YOUR WhatsApp customers.
- Do I need a Meta Business Manager?
- Yes. Meta requires it for any WhatsApp Business API access. Our wizard creates one if you do not have it. The free WhatsApp Business app is not the same as the API and cannot be used with shared inboxes.
- How is WhatsApp messaging priced?
- Meta charges per conversation session, typically USD 0.005-0.07 per session, region-dependent (LATAM cheapest, US/EU mid-range, MENA priciest). Deskwoot does not add a markup on top of Meta's session pricing.
- Can I move from Wati, Zoko, Twilio, or 360dialog to Deskwoot?
- Yes, but the steps are Meta-side and not magical. You move your phone-number ownership in Meta Business Manager from your current provider's WhatsApp Business Account to one connected to Deskwoot's app, then connect that number under Settings, Inboxes, WhatsApp here. Your approved templates carry across automatically because they live on the WhatsApp Business Account, not on the reseller. Conversation history at the previous reseller stays at the previous reseller (none of them expose an export API for chat transcripts), so we recommend keeping the old account read-only for a few weeks for reference. Email hello@deskwoot.com and we'll walk you through the Meta hand-off.