Live chat software for ecommerce that ties into orders
Deskwoot is live chat software for ecommerce stores that ties into your orders, customers, and tracking. Drop the widget on Shopify, WooCommerce, or any site, customise the colours, and your team is talking to visitors with full context.
Overview
Most live chat software treats the conversation as a standalone thing. The customer asks 'where is my order?' and your agent has to alt-tab to Shopify or WooCommerce to find the answer. For ecommerce specifically, that workflow falls apart at any scale.
Deskwoot is built differently. When your Shopify or WooCommerce store is connected, the customer's orders show in the Orders tab next to the chat: items, totals, fulfilment status and tracking. Agents refund, cancel or mark an order shipped right there. Live chat software for ecommerce that actually understands ecommerce.
Match your brand in a few minutes: set the widget colour, position, theme, launcher title and welcome texts, and check the preview before you publish. On the Startup plan and above, Cookieless Mode runs the chat without cookies. The loader script is about 6 KB gzipped and loads asynchronously, so it stays out of the way of your page.
Fynn, the Deskwoot AI agent, answers common questions before an agent steps in: order status (with the order number and postal code), return policy, shipping times. When the customer asks for a person or Fynn cannot help, it hands the chat to your team with a short summary of the issue and the customer's mood.
Compared to LiveChat, Tidio and Intercom, Deskwoot includes email, WhatsApp and the other channels in the same plan, with no fee per channel. You pay per agent, and the price per agent is a fraction of what those tools charge.
What you get with Live Chat support
Match your brand in minutes
Pick colour, position, theme and welcome texts, and check the live preview before you publish.
Order context surfaced automatically
With Shopify or WooCommerce connected, the Orders tab shows the customer's orders, items and tracking next to the chat.
Cookieless Mode
From the Startup plan the widget can run without setting any cookies.
Signed in visitors
On every plan, recognize logged in customers by name and email and verify it is really them, so agents know who they talk to.
Fynn answers first
Fynn answers common questions and hands the chat to a person with a summary when it matters.
Light on your page
The loader is about 6 KB gzipped and loads asynchronously.
Getting started
Connect Live Chat in 3 steps.
- Open Settings → Inboxes → New inbox → Website.
- Name the inbox and pick your brand colour.
- Copy the snippet and paste it into your site's footer (on WordPress, into your theme's footer). The chat goes live right away.
