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The Best Chatwoot Alternative
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Modern Chatwoot alternative with managed AI, EU hosting, and a 24-hour reply on every feature request. Bot, agent copilot, help center, 8 channels, automations in one plan. No 5-year-old GitHub issues. 7-day trial, no card.

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Last reviewed May 18, 2026

Chatwoot pricing for a 5-agent team

Real example. 5-agent team, 1,000 conversations a month, 600 of them handled by AI. Both sides on annual billing, Chatwoot Cloud Enterprise.

Your bill on Chatwoot Cloud

Enterprise ($99) × 5 agents (annual)$495
AI Copilot for agentsIncluded
600 Captain AI conversations (in 800-credit allowance)Included
Monthly total$495

Enterprise required for SSO, audit logs, and 800 Captain credits. Lower tiers cap AI tightly.

Same team on Deskwoot

Enterprise ($9.60) × 5 agents (annual)$48
AI Copilot for agentsIncluded
300 paid AI conversations × $0.03 (after 300 included)+$9
Monthly total$57

Plus every feature request gets a same-day reply on the live chat widget.

You save

$438

every month. That's $5,256 a year, plus you skip the multi-year feature backlog.

Why teams switch from Chatwoot to Deskwoot

Community feature requests with dozens of upvotes that stay open for years. Each one paired with how Deskwoot handles requests differently.

From their public docs
“Captain AI on Chatwoot is built for reply suggestions, summaries, and knowledge-base answers. Beyond text replies, the bot doesn't ship with a way to take account actions on the customer's behalf.”

Source: Chatwoot Captain AI documentation

Deskwoot: bot takes real actions

Our bot does the same plus takes real actions. Connect Shopify, WooCommerce, or Stripe so it can pull orders. Verify customers with an email magic link (a one-click confirmation we send to their address). Give the bot permission to cancel subscriptions or refund up to a cap you set, autonomous within your rules.

Open feature request
“Feature: GDPR Consent request. Opened September 2020, 25 reactions, 14 comments. Five years later, basic GDPR consent flow still unbuilt and the request stays open.”

GitHub issue #1231 · 25 reactions · still open

Deskwoot: GDPR built-in on every plan

GDPR ships on every Deskwoot plan: cookieless chat mode, click-to-accept DPA during onboarding, EU data residency. Self-serve, no add-on.

From their public pricing
“Chatwoot Cloud Enterprise is listed at $99 per agent per month, billed annually. That's more than double Deskwoot Enterprise at $9.60 per agent per month, also annual, with the same set of channels and a managed AI on every plan.”

Source: Chatwoot Cloud public pricing

Deskwoot: half the seat price

Same managed product, half the seat cost. The Enterprise tier includes SSO, audit logs, custom roles, REST API, and SLA policies on Deskwoot at $9.60, not $99.

From their public pricing
“Chatwoot Captain AI runs on a credit system: 300 credits on Startup, 500 on Business, 800 on Enterprise. Above that, overage is billed at $20 per 1,000 credits, with no clear mapping between a credit and a customer conversation.”

Source: Chatwoot Cloud public pricing

Deskwoot: no AI credit math

Deskwoot bills $0.03 to $0.07 per AI conversation, flat. No credit math, no tier-jumping when you hit the cap. Bring your own OpenAI or Anthropic key and AI conversations cost you $0 on our side.

Each quote links to a real, still-open feature request on the chatwoot/chatwoot GitHub repository. Verify counts and dates at github.com/chatwoot/chatwoot/issues.

A note from the founder

We're young. There are things Chatwoot has that we don't, and we won't pretend otherwise. Here's what we will do:

  • Real humans on support. No call center, no tier-locked Slack channel. The chat widget in the bottom right of every page goes to the team directly.
  • 24 hours, max. When we're not in chat, we reply within 24 hours. Always. No feature requests sitting silently for years.
  • Missing feature? Tell us. Honestly. We'd rather lose a deal because of a feature we won't build than waste your time pretending we'll get to it.

Jan Dreher, founder of Deskwoot

hello@deskwoot.com

Chatwoot vs Deskwoot Pricing

Chatwoot
Deskwoot
Mid tier
$39/agent/mo (Business)
$6.40/agent/mo (annual)
Top tier
$99/agent/mo (Enterprise)
$9.60/agent/mo (annual)
AI included on Enterprise
≈800 conversations/mo
300 AI conversations/mo
After your included quota
≈$0.02 per conversation
$0.03 per conversation
EU Data Residency
Self-host required (DIY)
Included on every plan

Feature Comparison

Feature
Chatwoot
Deskwoot
Fully Managed (no servers)
Self-hosted or Cloud
Omnichannel Inbox
Email Support
WhatsApp
Telegram
Managed AI Chatbot
AI Copilot
AI Training Hub
Shopify Integration
Stripe Integration
Knowledge Base
SLA Policies
Cookieless Chat (GDPR)
Prompt Injection Protection
One-Click Migration

AI that doesn't break the bank

Chatwoot's Captain AI runs on credit allowances (≈800 conversations/month on Enterprise) with overage at ≈$0.02 per conversation. Deskwoot bills $0.03 to $0.07 per conversation, no credits to track, no surprise overage charges.

Chatwoot AI Cost
$0.02
per conversation
Deskwoot AI Cost
$0.03
per conversation

Migrate from Chatwoot in minutes

Import your conversations, contacts, and help center articles with one click. No data left behind.

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Frequently Asked Questions

Can I migrate from Chatwoot to Deskwoot?
Yes. Deskwoot supports one-click migration from Chatwoot. Your conversations, contacts, and data are imported automatically.
Why switch from self-hosted Chatwoot?
Self-hosting means managing servers, updates, security patches, database backups, and scaling. Deskwoot handles all of that and adds AI chatbot, Shopify integration, and prompt injection protection.
Is Deskwoot based on Chatwoot?
No. Deskwoot is built from scratch as a modern, AI-first customer support platform. It's a completely independent product.
Why look for a Chatwoot alternative if it's open source?
Open source is appealing on paper but the total cost of ownership tells a different story. Self-hosting means a Kubernetes cluster, a managed Postgres, a Redis, blob storage, regular security patches, and a DevOps person who can debug at 2am when a Postgres upgrade breaks production. A small self-hosted Chatwoot runs $50-$200/month in pure infrastructure plus the time cost. Deskwoot's free tier covers one agent with full AI included, and the Startup plan at $3.20/agent (annual) is usually cheaper than self-hosting once you factor staff time.
What's better than self-hosted Chatwoot for a small team?
For most teams under 10 agents, a managed product with the AI features built in (Deskwoot, Crisp, Front) wins on time-to-value. The savings from "free" software disappear once you spend 4-8 hours/week on maintenance. Deskwoot ships AI Copilot, AI Bot, prompt injection protection, malware scanning, and one-click migrations from Chatwoot itself, so the upgrade is a same-day swap.
How does Deskwoot's hosted plan compare to Chatwoot Cloud?
Chatwoot Cloud Pro is $39/agent/month with limited AI (no AI Copilot, no prompt injection protection, no native multi-brand). Deskwoot Enterprise is $9.60/agent/month (annual) with full AI Copilot, AI Bot, multi-brand portals, audit logs, and SSO. Migration tooling pulls Chatwoot Cloud or self-hosted instances into Deskwoot in one click.
Does Deskwoot offer the same channels as Chatwoot?
Yes, plus more. Email, live chat, WhatsApp Business, Twilio SMS, Facebook Messenger, Instagram DM, Telegram, LINE, X (Twitter), and a REST API channel. Chatwoot's open-source build supports most of these but each requires manual API setup and webhook configuration. Deskwoot's UI handles the connection in three clicks.
See all customer support features·View help desk pricing·Knowledge base software

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