The best Chatwoot alternative: Deskwoot vs Chatwoot
Deskwoot Team · Last reviewed October 27, 2026
Modern Chatwoot alternative with managed AI, EU hosting and a reply within 24 hours to every feature request. Bot, agent copilot, help center, 11 channels and automations in one plan. No GitHub issues left open for 5 years. 7-day trial, no card.
Chatwoot pricing for a team of 5 agents
Chatwoot is an open source help desk with a Cloud version (a free Hacker plan for 2 agents, then $19 Startups, $39 Business and $99 Enterprise per agent a month) and a self hosted option. A request for a GDPR consent flow, with 26 reactions on GitHub, has been open there since September 2020. Deskwoot runs everything for you in the EU, bills AI conversations from $0.03 and builds almost every feature request customers send, at no extra charge, when it helps all customers.
Example: a team of 5 agents, 1,000 conversations a month, 600 of them handled by AI. Deskwoot billed annually, Chatwoot Cloud Enterprise at its listed price.
Your bill on Chatwoot Cloud
| Per month | |
|---|---|
| Enterprise ($99) × 5 agents | $495 |
| AI Copilot for agents | Uses the same credits |
| 600 Captain conversations at 1 to 3 AI replies each (600 to 1,800 credits, 800 included) | +$0 to +$20 |
| Monthly total | $495 to $515 |
Enterprise is needed for SSO, audit logs and 800 Captain credits. Extra credits cost $20 per 1,000, and Copilot requests use them too. The range assumes 1 to 3 AI replies per conversation.
Same team on Deskwoot
| Per month | |
|---|---|
| Enterprise ($9.60) × 5 agents (annual) | $48 |
| AI Copilot for agents | Included (uses your AI conversations) |
| 300 paid AI conversations × $0.03 (after 300 included) | +$9 |
| Monthly total | $57 |
Included: every feature we build because a customer asked for it.
You save $438 to $458 every month. That's $5,256 to $5,496 a year.
What teams say about Deskwoot
Teams on Deskwoot, and teams moving to it, keep coming back to the same points: the price, the support and how fast new features arrive.
“They are tackling a genuine problem in a market dominated by bloated, expensive platforms with often disappointing support. … the speed at which they can develop and deliver new features is remarkable. … The product already represents exceptional value for money, and the level of support we have received throughout our evaluation has been outstanding.”Ali Rees
Tabology
“Their support has been nothing but helpful. My favorite thing about Deskwoot is that they are willing to add new features at no cost if that helps the whole software; they will add them overnight, with no charges needed. This customization and reliability are amazing.”Next Level Funded
“As a small agency we don't need enterprise software at 60 dollars a seat. Deskwoot puts mail, chat and inquiries in one inbox, GDPR-compliant, at a price that doesn't hurt. Set up in an afternoon.”Pixelboot, web agency
“We handle our users' trading data, so EU hosting and “your AI never trains on our data” aren't nice-to-haves, they're mandatory. Deskwoot had both from day one, DPA included. That it's also cheaper than the big US tools made it the easiest software call of the year.”Customer Operations, Trade Reclaim
“We route billions of AI tokens, so we're picky about AI quality. Deskwoot's bot runs on Anthropic and actually drafts replies our team sends with one click. With the API and MCP we wired it into our stack in an afternoon.”Engineering, UnoRouter
Chatwoot vs Deskwoot pricing
| Chatwoot | Deskwoot | |
|---|---|---|
| Mid tier | $39/ | $6.40/ |
| Top tier | $99/ | $9.60/ |
| AI included on Enterprise | 800 credits a month (1 per AI reply) | 300 AI conversations/ |
| After your included quota | $0.02 per AI reply | $0.03 per conversation |
| EU data residency | Cloud runs in the US; other regions through sales, or host it yourself | Included on every plan |
Feature comparison
| Feature | Chatwoot | Deskwoot |
|---|---|---|
| Fully managed (no servers) | Cloud or self hosted | Yes |
| Omnichannel inbox | Yes | Yes |
| Email support | Yes | Yes |
| Yes | Yes | |
| Telegram | Yes | Yes |
| Customer chats in Microsoft Teams | Not listed | Yes |
| Customer chats in Discord | Not listed | Yes |
| Phone calls | Yes (Business and up) | Yes (with 3CX) |
| Managed AI chatbot | Yes (Captain, credits) | Yes (paid plans) |
| AI Copilot | Yes | Yes |
| Train the AI on your own content | Yes | Yes (paid plans) |
| Shopify integration | No | Yes |
| Stripe integration | Yes | Yes |
| Knowledge base | Yes (paid plans) | Yes (paid plans) |
| SLA policies | Yes (Business and up) | Yes (Enterprise) |
Not listed: we did not find it on Chatwoot's pricing, channel or help pages when we checked on October 27, 2026.
Move from Chatwoot to Deskwoot
Bring your Chatwoot history with you. You enter what the import needs, click Start Import once, and Deskwoot copies your data over in the background while your team keeps working.
What comes over from Chatwoot
- Conversations of every status, with messages, private notes, attachments and original dates
- Labels, priority, team and assignee on each conversation
- Contacts with their details, attributes, notes and labels
- Teams with their members
- Canned responses and custom attributes
- Automation rules, switched off until you turn them on
- Saved filters
- Every help center portal, with categories, subcategories and articles
What you enter. Your Chatwoot address (already filled in for Chatwoot Cloud; for a self hosted Chatwoot, its public HTTPS address), the access token of a Chatwoot administrator and your account ID.
Then one click. Click Start Import and the rest happens on its own. The import runs in the background, so you can close the page, and it picks up where it stopped if something interrupts it. Original dates stay, files stored in Chatwoot are copied into Deskwoot, and each conversation goes to the teammate with the same email, even one who joins later.
Your Chatwoot account stays as it is. The import only reads from Chatwoot and changes nothing there, so your team keeps answering in Chatwoot until the day you switch. The key or token you entered is deleted when the import is done.
Safe to run again. A second run skips what is already in Deskwoot and adds only what is new or missing, so nothing shows up twice. Import once to test, then again on the day you move.
Included in every plan. Importing costs nothing extra, on every plan including Free, and imported conversations never count toward your monthly conversation limit. Some of what comes over needs a paid plan to use, such as the help center, canned responses and automation rules, and older history stays hidden on smaller plans until you upgrade. Enterprise shows all of it.
AI that doesn't break the bank
Chatwoot's Captain AI runs on credits: 300, 500 or 800 a month depending on the plan, and each AI reply, Copilot request or translated message uses 1 credit. Extra credits cost $20 per 1,000, so $0.02 for each reply. Every Deskwoot plan includes AI conversations each month, and on paid plans each extra one costs $0.03 to $0.07, however many replies the conversation needs.
| Price per AI conversation | Billing unit | |
|---|---|---|
| Chatwoot | $0.02 | per AI reply |
| Deskwoot | $0.03 | per conversation |
Why teams switch from Chatwoot to Deskwoot
Where Chatwoot's own docs, pricing and issue tracker show gaps, and how Deskwoot handles each one.
“Captain AI on Chatwoot answers from your help center and suggests replies. To act on an account, such as a refund, it calls your own HTTPS APIs through custom tools, available on the Business and Enterprise plans.”
Deskwoot: bot takes real actions. Fynn comes with ready actions for Shopify, WooCommerce and Stripe, so there is no API of your own to build. It looks up orders, verifies customers with a magic link sent to their email address, and with your permission cancels subscriptions or issues refunds up to a cap you set.
“Feature: GDPR Consent request. Opened September 2020, 26 reactions, 14 comments. The request is still open 6 years later.”
Deskwoot: GDPR built in. Every plan keeps your data on EU servers, and you accept the DPA yourself under Settings → Data Processing Agreement. Cookieless chat mode comes with every paid plan. No add-on, no sales call.
“Chatwoot Cloud Enterprise is listed at $99 per agent per month. Deskwoot Enterprise is $12 per agent per month, or $9.60 on annual billing, so Chatwoot's top plan costs about 8 to 10 times as much per seat, while Deskwoot includes AI on every plan.”
Deskwoot: $9.60 instead of $99 per seat. A managed product for $9.60 per seat on annual billing instead of $99. Deskwoot Enterprise includes audit logs, custom roles, the REST API and SLA policies at that price.
“Chatwoot Captain AI runs on credits: 300 on Startups, 500 on Business, 800 on Enterprise. Each AI reply, Copilot request or translated message uses 1 credit, and extra credits cost $20 per 1,000, so a conversation with 3 AI replies uses 3 credits.”
Deskwoot: no AI credit math. Deskwoot bills $0.03 to $0.07 per AI conversation beyond your plan's included ones, however many replies it takes. No credit math, no tier jumping when you hit the cap.
The quotes summarize Chatwoot's public documentation, public pricing and an open feature request on the chatwoot/chatwoot GitHub repository. Check them at chatwoot.com and github.com/chatwoot/chatwoot/issues.
What we promise if you switch
Switch to Deskwoot and this is what you get from us:
Real humans on support. No call center, and no Slack channel reserved for a higher tier. The chat widget in the bottom right of every page goes straight to the team.
24 hours, max. When we're not in chat, we reply within 24 hours. Always. No feature requests sitting silently for years.
Most feature requests get built. We build almost every feature request customers send, at no extra charge, when it helps all customers. The founder reads the requests himself and answers within a day.
Questions before you switch? Write to hello@deskwoot.com