Deskwoot for Easypost
Ecommerce shipment tracking software for support teams
Connect Easypost to Deskwoot and turn customer support into ecommerce shipment tracking software. Live carrier data from USPS, UPS, FedEx, DHL, and 100+ others appears next to every conversation.
The most common ecommerce support ticket is 'where is my package?'. The fix should be one click, not a five-tab investigation. Easypost aggregates 100+ carriers into one API, and Deskwoot surfaces that data inside the conversation panel.
Connect Easypost with your API key (their free tier covers most small-to-mid stores at 10,000 free tracking requests per month) and tracking data populates automatically when the order has a tracking number. Last scan, current location, estimated delivery date, and full status history are visible without leaving the conversation.
Auto-trigger workflows on status changes: if a package flips to 'lost' or 'returned-to-sender', an internal ticket is auto-created so your team acts before the customer complains. If a package shows 'delivered' but the customer claims otherwise, the ticket gets a porch-pirate flag for senior-agent review.
Combined with Shopify or WooCommerce, Easypost gives you end-to-end visibility: order placed in Shopify, fulfilled, tracking generated by your carrier, status updates flowing into Deskwoot, customer questions answered with real data. Ecommerce shipment tracking software that works inside the support workflow rather than alongside it.
Compared to Aftership (customer-facing tracking page) and ShipBob (3PL with tracking), Easypost is the carrier-aggregator API. Deskwoot uses Easypost on the agent side, but you can pair both: Aftership for the customer-facing experience, Easypost via Deskwoot for the agent-side data.
What you get with the Easypost integration
100+ carriers in one integration
USPS, UPS, FedEx, DHL, Royal Mail, DPD, Hermes, Australia Post, Canada Post, plus 90+ regional carriers.
Live status on the contact card
Last scan, current location, and estimated delivery date update in real time without manual refresh.
Auto-trigger reships
If a package status flips to 'lost' or 'returned-to-sender', an internal ticket is created so your team can act before the customer complains.
Porch-pirate detection
If a package shows 'delivered' but the customer reports it missing, the conversation gets flagged for senior-agent review.
Setup takes minutes
Connect Easypost in 3 steps. No code required.
- 1Get your Easypost API key from your Easypost dashboard.
- 2Paste it in Deskwoot Settings → Integrations → Easypost.
- 3Map your ecommerce integration's tracking field to Easypost.
Easypost integration FAQ
- What is the best ecommerce shipment tracking software for support teams?
- For support-team-side tracking, Easypost (carrier API) plus Deskwoot (helpdesk surface) covers 100+ carriers in one integration. For customer-facing tracking pages, Aftership or ShopRunner are stronger picks. Many stores use both.
- Does Easypost cost extra on top of Deskwoot?
- Easypost has its own usage-based pricing for carrier API calls. Their Free Access tier covers most small-to-mid stores at 10,000 free tracking requests per month. Deskwoot adds zero markup on top.
- Which carriers does this ecommerce shipment tracking integration cover?
- USPS, UPS, FedEx, DHL Express, DHL eCommerce, Royal Mail, DPD, Hermes, Australia Post, Canada Post, plus 90+ regional carriers. Full list at easypost.com/carriers.
- Do I need both Shopify and Easypost?
- No. Shopify alone gives you tracking for Shopify Shipping orders. Easypost adds coverage for non-Shopify-Shipping carriers, useful if you fulfil from a 3PL or use carriers Shopify does not natively integrate with.
- Can I use this without an ecommerce platform?
- Yes. As long as the conversation has a tracking number associated with the contact (via custom field, manual entry, or API), Easypost surfaces the live status.
- How is Easypost different from Aftership for customer support?
- Aftership is a customer-facing tracking page product. Easypost is a backend carrier-tracking API. Deskwoot uses Easypost on the support-agent side, but you can pair both: Aftership for the customer experience, Easypost via Deskwoot for the agent-side data.