The best customer support software for Shopify stores
Deskwoot is the best customer support software for Shopify stores. Order data, fulfilment status and tracking show in every conversation. Refund, cancel and answer 'where is my order?' without leaving the inbox.
Overview
Picking the best customer support software for a Shopify store usually comes down to one thing: how much manual lookup your agents have to do. The customer asks about order #4821, your agent switches to Shopify Admin, finds the fulfilment, copies the tracking number, switches back and pastes it. Multiply that by 50 questions a day and the cost of switching context is enormous.
Deskwoot replaces that flow. Connect your store once and the customer's orders show in the Orders tab of every conversation: items, totals, fulfilment status and tracking. Refund all or part of an order, cancel it or mark it shipped without opening Shopify Admin.
Fynn, the Deskwoot AI agent, answers 'where is my order?' from your real order data once the customer gives the order number and postal code. That also works for an order Deskwoot has not stored yet, such as one placed before you connected: Fynn looks it up live in your store. If you allow it in the bot settings, Fynn can also cancel an order, issue a refund, update a shipping address or open a return request, always after verifying the customer and getting a typed confirmation. Shopify customer support automation that does not make things up.
The Shopify integration works on every Deskwoot plan, the Free plan included, and your first store costs nothing extra. On Enterprise you can connect more stores, each for the price of one Enterprise seat. New orders arrive as they happen, everything syncs again every day, and your Shopify customers can come over as contacts. On the Business and Enterprise plans, Ship24 adds the live carrier status for orders with a tracking number that come up in a conversation.
Compared to Gorgias, Re:amaze and Help Scout, Deskwoot covers the same order context with two differences: the AI agent answers from your real Shopify orders, not a static copy in a knowledge base, and the Free plan lets a store that runs support solo start without paying anything.
What you get with the Shopify integration
Order context in every reply
The customer's orders show in the Orders tab next to the conversation, with items, totals, fulfilment status and tracking.
AI replies grounded in real data
Fynn answers 'where is my order #4821' from your real order data after checking the order number and postal code.
Refunds and cancellations in the inbox
Refund all or part of an order, cancel it or mark it shipped without leaving the conversation.
Customers as contacts
Import your Shopify customers as Deskwoot contacts, so returning buyers are recognised on every channel.
Live carrier status
On the Business and Enterprise plans, Ship24 adds the live carrier status for orders with a tracking number that come up in a conversation.
Bot actions with confirmation
Let Fynn cancel orders, refund or update a shipping address, only after it verifies the customer and gets a typed confirmation.
Getting started
Connect Shopify in 3 steps.
- Open Settings, then Integrations, in Deskwoot.
- Follow the guided setup, with a screenshot for every step, then click Connect with Shopify.
- Done. Your orders sync and show up next to every conversation.
