Help centerFernhill Help CenterOnly from your articles
Fynn uses the public, published articles of this help center and nothing else. Every answer lists its sources, and follow up questions keep the context.
Help center
Answers your customers find
before they write to you
Publish your guides on a help center with your name on it. Customers search it in their language, Fynn answers from your articles with the source, and the right articles also show up in your chat.
Free for 7 days, for up to 30 people on your team. No credit card.
A customer searches your help center
Your guides
Write it once,
publish it in up to 16 languages
Sort your articles into categories, save drafts until they are ready, and go back to any earlier version. One click translates an article, and each language stays yours to edit.
- Categories and draftsCategories with subcategories, articles as draft, published or archived, and every earlier version to restore.
- 16 languagesTranslate an article with one click for $0.06 from your prepaid balance, or write each language yourself. No monthly fee for languages.
- Internal articlesGuides only your team sees. They stay off the public help center, the chat and Fynn, and Copilot still finds them for your team. Learn more about the knowledge base
Categories (4)Articles (12)DesignSettings
Shipping and deliveryPublishedENDEFRESReturns and refundsPublishedENDEFRGrind size for espressoPublishedENDEPausing your subscriptionDraftENWholesale price listInternalENAI answers
A short answer from your articles,
with the source to read on
When customers type a question into the search, Fynn answers from your published articles and names the ones he used. If the answer isn't there, he says so, and “Talk to a person” opens your chat with the question already in it.
Counts fairly
A visitor's first answered question in a month counts as 1 AI conversation, each further one as a quarter. Questions without an answer count nothing.
Never a dead end
Answers stop only when your plan's AI conversations and your prepaid balance are both used up. Then the help center shows the plain search, and your customers notice nothing.
Everywhere you answer
One help center,
used by everyone who answers
Your articles don't wait for customers to find them. They show up in your chat, Fynn answers from them, and Copilot uses them to draft your team's replies.
Suggested articlesShipping and deliveryReturns and refundsGrind size for espresso
In your chat
Up to 4 articles on the first tab of your chat, picked by hand or rotating.
What Fynn knowsYour help centerFynn uses it
Fynn always reads your published articles as they are now. Internal articles stay with your team.
For Fynn
Fynn answers your customers from the same articles, always in their newest version.
Copilot
You can return unopened bags within 30 days 1.
Source 1Returns and refunds · Help Center article
For your team
Copilot drafts replies from your articles, internal ones included, and shows which one it used.
Your brand
Your name, your colors,
your address
Every help center gets its own address, yourname.deskwoot.com, with your logo and colors. On Enterprise it runs on your own domain.
Your own address
yourname.deskwoot.com from the start. Your logo, your colors and your own texts on the start page.
Your own domain
help.yourcompany.com with a free SSL certificate, and without the Deskwoot credit. Both come with Enterprise.
Know which guides help
Customers rate each article with “Was this guide helpful?”, and Reports shows the votes per article.
Moving over
Bring your articles along
Coming from another tool? Import your help center articles together with your conversations and contacts, where your old tool has them.
Zendesk
Intercom
Freshdesk
Crisp
Chatwoot
Plans
A help center from Startup on
| Startup$3.20 | Business$6.40 | Enterprise$9.60 | |
|---|---|---|---|
| Help center with your address, articles and categories | |||
| AI answers from Fynn in the search | |||
| Suggested articles in your chat | |||
| Your own domain, without the Deskwoot credit |
Prices per person on your team a month, billed annually. Translations cost $0.06 per article. See all plans and prices
QUESTIONS
FAQs
Do I need Fynn for AI answers?
Yes. The answers in the search come from the AI agent of your website chat, so Fynn needs to be on there. Without him the help center shows the plain search.
How many languages can my help center have?
Up to 16, among them English, German, Spanish, French, Portuguese, Arabic, Japanese and Chinese. Translate an article with one click for $0.06, or write the language version yourself. There is no monthly fee.
Can I keep some articles for my team only?
Yes. Mark them internal. They stay off the public help center, the chat and Fynn, and Copilot still uses them for your team.
Can I use my own domain?
Yes, on Enterprise. Point your domain to Deskwoot, and we take care of the SSL certificate.
Can I see which articles help?
Yes. Customers rate each article, and Reports shows the helpful and not helpful votes per article.
Publish your first guide,
free for 7 days
Start free trialFree for 7 days, for up to 30 people on your team. No credit card.