Knowledge base software that customers actually use
Help your team and your customers find answers fast. AI-powered search, branded portals, SEO-ready articles. Included in every Deskwoot plan.
What is a knowledge base?
A knowledge base is a structured, searchable collection of articles your customers and your team use to find answers. It replaces the reflex to call support with self-service: customers search, read, resolve. Internally, subject matter experts document what they know once so new teammates can ramp up fast.
A good help center gets three things right: it handles content organization (categories, tags, hierarchies), it ships AI-powered search functionality that understands natural questions, and it keeps content accurate and up to date through review workflows and analytics that show where customers bounce. The best setups also involve real team members who own individual categories.
Deskwoot's help center is built directly into the customer support platform. The AI Bot and AI Copilot use every published article as grounding context. Agents see relevant articles in the conversation view. When a question keeps coming up in chat, one click turns it into a new article. You can try the whole stack on a free trial before committing, and both internal and customer facing portals are supported out of the box.
What makes Deskwoot's help center different
Every feature modern support teams expect. In one plan, not as an add-on.
AI-powered search
Natural-language queries return accurate and up to date answers across every article in your knowledge base. Customers find answers in seconds, not minutes.
Multi-brand portals
Run separate branded knowledge bases from a single Deskwoot account. Each portal gets its own logo, colors, domain, and article set.
SEO-ready articles
Every article renders with its own canonical URL, meta tags, Article structured data, and a clean HTML body that search engines love to index.
Team collaboration
Subject matter experts draft, editors review, admins publish. Custom roles mean the right people touch the right articles. No more Google Doc sprawl.
Content analytics
See which articles get read, which searches return nothing, and which customers bounce without finding an answer. Improve content with real data.
Feedback loop with support
Agents and the AI Bot surface content organization gaps directly from conversations. Turn a repeated customer question into a help article in one click.
Who uses Deskwoot's knowledge base?
Teams of every size use Deskwoot to scale support without multiplying agent headcount.
Ecommerce
Shopify and WooCommerce stores cut shipping, return, and sizing tickets by publishing answers before customers ask. Deskwoot's knowledge base integrates with the storefront and the AI Bot uses articles as grounding context for live chat replies.
SaaS
Product teams document features, API usage, and troubleshooting. Developers ship documentation alongside releases. Sales teams link to deep articles in demos. Support scales without a linear headcount increase.
Agency and services
Running multiple client brands? Multi-brand portals let each client have its own external knowledge base on its own domain, with shared agent infrastructure. One Deskwoot account, many branded experiences.
Browse our knowledge base
Topic categories covering the help center, the AI Bot, integrations, and more.
Getting Started
Everything you need to set up your account and handle your first conversations
Channels & Inboxes
Connect email, chat, WhatsApp, social media, and more
Using the Inbox
Manage conversations, assign agents, and collaborate with your team
Automation & AI
Save time with rules, macros, bots, and AI-powered assistance
- Setting up the Deskwoot AI Bot
- Using your own API key for AI chatbots
- AI Training Hub: teaching your bot
- AI chatbot billing and prepaid balance
- Setting up AI Co-Pilot
- Creating automation rules
- Setting up Chat Triggers
- Using macros for repetitive tasks
- SLA policies and response targets
- Configuring business hours
- Auto-assignment and round-robin
Contacts & CRM
Build customer profiles, segments, and track conversation history
Reports & Analytics
Track performance, measure satisfaction, and export data
Help Center Setup
Create a self-service knowledge base for your customers
Account & Settings
Manage your team, roles, security, and integrations
Knowledge base software vs. help desk software
The two terms overlap but point to different tools. Help desk software manages incoming tickets and conversations: inbox, assignment, status, SLA, automation. Knowledge base software manages published content that customers (external) and employees (internal) read before or during a support interaction.
Modern platforms like Deskwoot combine both. That matters for one reason: when the help desk software and the external knowledge base share the same data store, the AI Bot can use articles as grounding context, agents see relevant articles inline during a conversation, and recurring questions become a new knowledge base article in one click. Separate tools force juggling, duplicate maintenance, and version drift.
Practically: if you already use Deskwoot's customer support features, you already have the knowledge base. Nothing to enable, nothing extra to pay. See the pricing overview for details, or compare against Zendesk Guide.
About the Deskwoot Help Center
The Help Center is the canonical place to learn Deskwoot: from setting up your first inbox, to connecting channels like WhatsApp, email and live chat, to training the AI Bot on answers from your own knowledge base. Every article is written by the Deskwoot team and updated whenever the product changes, so you're not reading stale screenshots.
New to Deskwoot? Start with Getting Started. Already running support and looking for a specific topic, like automation rules, SLA policies, CSAT surveys, API tokens or white-labeling? Jump straight into the categories above. Search is at the top of the page, and every article ends with related articles from the same category, so you rarely need to bounce back to this index.
Important: this Help Center documents Deskwoot features only. For comparisons, opinions and strategy pieces (for example Zendesk vs. Intercom or when an AI bot actually helps), head to the blog.
Frequently asked questions
- What is knowledge base software?
- Knowledge base software lets teams create, organize, and publish articles that customers and employees can search and read on demand. A well-run help center reduces repetitive support tickets, speeds up onboarding, and captures the subject matter expertise of your team in a central, searchable location. Deskwoot's help center is built into the customer support platform so articles, AI Bot, and live chat all share the same source of truth. Continuous improvements happen through user feedback and content creation workflows.
- Is Deskwoot's knowledge base software free?
- Yes. The knowledge base is included in every Deskwoot plan, including the Free plan. You can publish unlimited articles, organize them into categories, customize the portal with your brand, and let customers search them with AI-powered search at no extra cost.
- Can I run a knowledge base on my own domain?
- Yes. Point a CNAME at Deskwoot and your knowledge base runs at help.yourcompany.com or docs.yourcompany.com. Each portal can also run its own logo, colors, and custom CSS so the help center feels like part of your site.
- How does the knowledge base connect to AI?
- Every published article is indexed for the AI Bot and AI Copilot. When a customer asks a question in live chat, the AI Bot uses the knowledge base as grounding context and links to the source article in its reply. The AI Training Hub also lets you add PDFs, transcripts, and web pages on top of articles.
- Is the knowledge base multilingual?
- Yes. Each article has a locale field. You can publish the same article in English, German, French, Spanish, and more. The portal serves the right locale based on the visitor's browser language. Live Translation also handles chat replies, so multilingual support does not require hiring multilingual agents.
- How do I migrate from Zendesk Guide or Intercom Articles?
- Deskwoot supports a one-click migration that imports articles, categories, and published status from Zendesk, Intercom, and other help desk software. Your existing URLs can be preserved with redirect rules so SEO juice transfers.
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