How can we help?
Guides, tutorials, and answers to help you get the most out of Deskwoot.
Getting Started
Everything you need to set up your account and handle your first conversations
Channels & Inboxes
Connect email, chat, WhatsApp, social media, and more
Using the Inbox
Manage conversations, assign agents, and collaborate with your team
Automation & AI
Save time with rules, macros, bots, and AI-powered assistance
- Setting up the Deskwoot AI Bot
- Using your own API key for AI chatbots
- AI Training Hub: teaching your bot
- AI chatbot billing and prepaid balance
- Setting up AI Co-Pilot
- Creating automation rules
- Setting up Chat Triggers
- Using macros for repetitive tasks
- SLA policies and response targets
- Configuring business hours
- Auto-assignment and round-robin
Contacts & CRM
Build customer profiles, segments, and track conversation history
Reports & Analytics
Track performance, measure satisfaction, and export data
Help Center Setup
Create a self-service knowledge base for your customers
Account & Settings
Manage your team, roles, security, and integrations
Can't find what you're looking for?
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