LINE Official Account customer support in one inbox
Run a LINE Official Account customer support workflow without juggling LINE Manager and your helpdesk separately. Connect once, reply from Deskwoot's shared inbox.
Overview
LINE is the dominant messaging app in Japan, Taiwan, and Thailand. If you sell into APAC, a LINE Official Account customer support workflow is essential. Without it, you are missing a major support channel.
Connect your LINE Official Account in Settings, Inboxes, LINE. The setup screen shows where each value lives in LINE, and your team replies from the same inbox they use for email and live chat.
Text, images, video, audio, files, locations and stickers from customers arrive in the conversation (a sticker shows as a sticker note). Agents reply with text and images; other files go out as a download link.
Fynn answers LINE messages in the language the customer writes in, Japanese, Thai and Chinese included, from your own help center and Training Hub content, and hands the conversation to your team when a person is needed.
LINE messaging pricing depends on your plan with LINE itself: free tier covers up to 200 messages per month, Light plan adds 5,000 free messages plus pay-per-message overage, Standard plan covers higher volumes. Deskwoot adds zero markup on top.
What you get with LINE support
Official Account messaging
Reply to LINE OA messages from the Deskwoot inbox. Text, images, files and stickers from customers all arrive.
Replies with images
Agents send text and images from the composer; other files go out as a download link.
One inbox for APAC
LINE sits next to email, WhatsApp and live chat, so one team covers every channel.
AI replies via Fynn
Fynn answers Japanese, Thai and Chinese customer questions and hands over to your team when needed.
Getting started
Connect LINE in 2 steps.
- Open Settings, then Inboxes, then LINE, and link your Official Account.
- Then follow the setup screen, and LINE messages land in your shared inbox.
