The best Zendesk alternative: Deskwoot vs Zendesk

Yes. Go to Settings → Import & Migration, enter your Zendesk subdomain, an admin's email and an API token, then click Start Import. Every ticket comes over as a conversation, archived tickets included, with comments, private notes and attachments, together with contacts, organizations, macros as canned responses, active triggers as automation rules (switched off until you check them), active views as saved filters and your help center with its nested sections. Archived tickets need an admin's API token; without one the import leaves them out and tells you so. Articles limited to user segments stay internal, visible only to your team.

Yes, for the work a support team does every day: one inbox for all your channels, the AI bot Fynn, AI Copilot, a help center, automation rules, SLA policies on Enterprise and integrations with Shopify, WooCommerce and Stripe. WhatsApp, Telegram and LINE work on every Deskwoot plan; on Zendesk, WhatsApp and LINE need a Suite plan, and Telegram needs Suite Professional or higher. Missing something? Deskwoot builds almost every feature request customers send, at no extra charge, when it helps all customers.

On Zendesk's public prices, Suite Professional is $115 per agent a month on annual billing, and Copilot adds $50 per agent. Suite Enterprise has no public price; Zendesk sells it with Copilot through sales. Deskwoot Enterprise is $9.60 per agent a month on annual billing with Copilot, the AI bot, SLA policies, audit logs and custom roles included, no add-ons to buy. For the team of 5 agents on this page that is $57 a month instead of $1,650.

Zendesk bills its AI agent per automated resolution: a request the AI solved without handing it to a person. Each plan includes a small allowance per agent a month (Support Team and Suite Team 5, Suite Professional 10, Suite Enterprise 15), with at most 10,000 included resolutions a year per account. After that, each resolution costs $1.50 on committed pricing or $2.00 when you pay as you go, billed monthly. Deskwoot's AI bot costs $0.03 to $0.07 per conversation beyond the included ones, depending on the plan, with no fee per resolution.

Take a team of 5 agents on Suite Professional, with 600 conversations a month resolved by AI. Seats: 5 × $115 = $575. Copilot: 5 × $50 = $250. Included resolutions: 5 × 10 = 50. Paid resolutions: 550 × $1.50 = $825. Monthly total: $1,650, or $1,925 when you pay as you go, and Quality Assurance from $35 per agent comes on top if you need it. The same workload on Deskwoot Enterprise: 5 × $9.60 = $48 plus 300 AI conversations beyond the 300 included at $0.03 = $9. Total $57 per month.

Yes. Deskwoot brings all your channels into one inbox, with Fynn answering customers and Copilot drafting replies for your team. The Zendesk import brings over your tickets with every comment, your contacts and organizations, macros, triggers, views and your help center. Everything runs on servers in the EU and is backed up continuously.

For teams under 20 agents, often not. Zendesk prices its add-ons and AI for large support teams: Suite Professional is $115 per agent a month, Copilot $50 more, and every AI resolution beyond a small allowance costs $1.50 to $2.00. On Deskwoot Enterprise ($9.60 per agent a month, billed annually) Copilot, the AI bot, SLA policies, audit logs and custom roles are part of the plan, with no add-ons to buy.

Zendesk lists Support Team at $19, Suite Team at $55 and Suite Professional at $115 per agent a month on annual billing ($25, $69 and $149 monthly). Suite Enterprise comes with Copilot and is sold through sales. Add-ons come on top: Copilot is $50 per agent and Quality Assurance starts at $35. AI is billed for each resolution after a small allowance ($1.50 on committed pricing, $2.00 when you pay as you go). A team of 5 agents on Suite Professional with Copilot and 600 AI conversations pays about $1,650 a month. On Deskwoot the same team pays $57.

Deskwoot. The Shopify integration shows a customer's orders in the Orders tab of the conversation, where agents can refund, cancel an order or mark it shipped without opening the Shopify admin. On paid plans Fynn can also refund or cancel for a verified customer, within limits you set. After a move from Zendesk you connect your Shopify store to Deskwoot once.

Yes. Forward a copy of your support email to a Deskwoot email inbox and put the Deskwoot chat widget on a test page. Your team then handles real conversations in both tools for the length of the trial, without a hard cutover. Run the import under Settings → Import & Migration at the start to test it, and again on the day you switch: the second run adds only what is new.

Zendesk gives you a lot to set up and look after, such as triggers, macros, views and custom objects. Deskwoot starts with sensible defaults: automation rules, SLA policies and routing work without a configuration project, and the visual rule builder is simple enough for support managers, not just engineers.

Give each brand its own inboxes, such as its own support address and its own chat widget in its brand color, and your team answers all of them from one shared inbox. Each workspace runs one branded help center, on your own domain on Enterprise, and Fynn and Copilot answer from its articles.