Setting up your first inbox

An inbox in Deskwoot represents a communication channel - it could be a website live chat widget, an email address, a WhatsApp number, or any other supported channel. You need at least one inbox to start receiving conversations.

Creating a website chat inbox

Go to Settings > Inboxes and click 'Add Inbox'. Select 'Website' as the channel type. Give your inbox a name (e.g. 'Website Chat') and customize the widget appearance - you can set the brand color, welcome message, and widget position. After creating the inbox, you will receive a JavaScript snippet to embed on your website.

Creating an email inbox

Select 'Email' as the channel type when adding a new inbox. You can connect via IMAP/SMTP with your email provider credentials, or use email forwarding to route messages to Deskwoot. Enter your IMAP server details, port, and credentials. Deskwoot will automatically poll for new messages and create conversations.

Next steps

Once your inbox is created, assign agents to it so they can see and respond to incoming conversations. You can manage inbox agents from the inbox settings page.