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One inbox, every channel

Customers reach you wherever they are. Your team replies from a single shared inbox with full context, no tab-switching.

Omnichannel customer support without the channel sprawl

Modern customers do not pick a channel and stick to it. They start a conversation in WhatsApp, finish it over email, then come back via the live chat widget on your site. Most help desks treat each of those as a separate ticket, so context is lost between every handoff. Deskwoot pulls the eight channels below into one shared inbox: email, live chat, WhatsApp Business, Telegram, X (formerly Twitter), LINE, SMS, and a REST API. Customer history, order context, AI agent replies, automation rules, and reporting all run on a single source of truth. Switch a customer between channels mid-conversation without losing a single message.

Messaging

Live Chat

Live chat software for ecommerce that ties into orders

Cookieless EU-ready widget under 30 KB. Drop into Shopify or WooCommerce and your agents see order, fulfilment and tracking next to every message.

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Email

The best shared email inbox for support teams

Connect Gmail, Outlook, or any IMAP/SMTP host. SendGrid Inbound Parse covers the rest. Threading, signatures, canned replies, and DKIM/SPF all built in.

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WhatsApp

WhatsApp customer support chat in your shared inbox

Direct WhatsApp Business Platform connection. Click-to-WhatsApp ad attribution, template messages, and 24-hour session tracking - no respond.io or Wati middleman.

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Telegram

A Telegram bot for customer support, in your shared inbox

Bring your own bot or use Deskwoot's. Group chats, photos, voice notes, and Telegram-native buttons all flow into the same conversation feed your agents already use.

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LINE

LINE Official Account customer support in one inbox

LINE Official Account messaging API connected directly. Stickers, Flex Messages, and rich menus supported. Critical for Japan, Taiwan, and Thailand support teams.

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SMS

SMS customer support via Twilio or MessageBird

Two-way SMS through Twilio or MessageBird. Order confirmations, shipping updates, and customer replies all unified with your other channels in one inbox view.

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Why a unified inbox beats stacked tools

Stitching together a separate WhatsApp app, an email helpdesk, a Twitter monitor, and a live chat widget looks cheaper on day one. By month three you have a context-loss problem: agents alt-tab between four UIs, customers repeat themselves at every channel switch, and reporting fragments into four dashboards that never agree. A unified inbox solves the routing once. Every channel writes to the same conversation thread, so handoffs are invisible to the customer. AI agent Fynn answers Tier-1 questions across all eight channels with the same knowledge base. SLA policies, automation rules, CSAT surveys, and team performance reports stay consistent regardless of where a chat originated.

Frequently asked questions

How channels work in Deskwoot.

Which channels does Deskwoot support?

Deskwoot supports 8 customer channels in every plan: live chat (web widget), email (any IMAP/SMTP inbox), WhatsApp Business (Meta Cloud API), Telegram, LINE, SMS, X (Twitter) DMs, and a REST API for custom channels. Every conversation across these channels lands in the same unified inbox.

How do I add a live chat widget to my website?

You paste a single line of JavaScript into your website's HTML. Create a website inbox in Settings, copy the snippet, and drop it into your page template. The widget loads asynchronously so it does not slow down page load, and works on every modern browser including mobile.

Can I connect WhatsApp Business to Deskwoot?

Yes. Deskwoot uses Meta's official WhatsApp Cloud API, which is free to register. You connect a Meta Business Account, verify a phone number, and the WhatsApp Business inbox starts receiving customer messages alongside your other channels in the same unified inbox.

How do I set up email forwarding to Deskwoot?

Connect your existing email inbox using standard IMAP credentials for receiving and SMTP credentials for sending. Gmail, Outlook, Zoho, and custom mail servers all work. Once connected, emails flow into Deskwoot as conversations and agent replies go out through your own SMTP server with proper SPF and DKIM.

Is there a Twitter/X integration?

Yes. Connect your X (formerly Twitter) account to Deskwoot and direct messages from customers flow into the same shared inbox as email and chat, so the team responds without opening twitter.com. Public mentions can also trigger conversations if you enable them.

Can I build a custom channel with the API?

Yes. The Deskwoot REST API exposes conversations, contacts, messages, and inboxes, so you can build a custom channel for in-app chat in a mobile app, in-game chat, IoT devices, or any other surface where customers contact you. Authentication uses API tokens and webhooks fire on every inbound event.