Webhook integrations

Webhooks let you send real-time event data from Deskwoot to external systems. Use them to integrate with CRMs, notification tools, analytics platforms, or custom applications.

Creating a webhook

Go to Settings > Webhooks and click 'Add Webhook'. Enter the URL where you want to receive events. Select which event types to subscribe to (conversation created, conversation updated, message created, etc.). Each webhook gets a unique secret for payload verification.

Payload verification

Every webhook payload includes an HMAC-SHA256 signature in the headers. Verify this signature using your webhook secret to ensure the request is genuinely from Deskwoot and has not been tampered with.