Plug Deskwoot into your stack

Native integrations surface customer context the moment a conversation lands. Order data, payment history, shipment tracking, all next to the message.

Orders and payments next to every message

Connect Shopify, WooCommerce or Stripe and the customer's orders and payments show up next to the chat, where your team can refund them on the spot. On Business and Enterprise, Ship24 adds the live parcel status.

Tools that are not on the list

Slack posts new conversations, mentions and SLA breaches to your channels. Zapier passes events on to thousands of apps, webhooks to any URL you run, and on Enterprise the REST API reads and writes conversations and contacts. WordPress sites add the chat widget with one snippet.

Frequently asked questions

The short answers are here. For anything else, ask Fynn below.

Which tools does Deskwoot integrate with?

Shopify, WooCommerce and Stripe bring orders, subscriptions and payments into the conversation, and Shopware 6 brings its orders and tracking. Lexware Office shows a customer's invoices and quotes and turns quote requests into drafts. Ship24 adds live parcel tracking, Outlook lets Fynn book appointments (Google Calendar is coming soon), Cliniko lets him book, move and cancel appointments in a practice's Cliniko, aleno lets him reserve tables in beta, and Propstack and Justimmo let him answer from an agency's listings and send inquiries into them, also in beta. WordPress sites run the live chat widget, Slack gets the alerts you pick, and Zapier passes Deskwoot events on to thousands of other apps. Meta Lead Ads sends Facebook and Instagram leads to your WhatsApp inbox. Webhooks and, on the Enterprise plan, the REST API cover everything else.

Do integrations cost extra?

No. Shopify, WooCommerce, Stripe, Shopware, Lexware Office, Cliniko, Outlook, Slack, WordPress, Meta Lead Ads and Zapier connect on every plan, the Free plan included, with no fee per connection, and so do aleno, Propstack and Justimmo in beta. What Fynn does with them, like answering from their data or booking appointments, comes with every paid plan. Webhooks need the Startup plan or higher, and live parcel tracking comes with Business and Enterprise. Enterprise adds the REST API, the Deskwoot app for Zapier and extra Shopify stores for the price of one seat each.

What if the tool I use is not listed?

Send Deskwoot events to it through Zapier or a webhook, or build on the REST API if you are on the Enterprise plan. If you need a native integration, email hello@deskwoot.com with the tool and what your team needs from it.

Missing a tool? Tell us which one

Deskwoot interactive demo