Shipped · March 2026
Deskwoot launches
The first version of Deskwoot ships with the multichannel inbox, help center and AI Copilot.
Why we built it
Support teams had two choices: cheap tools that covered a single channel, or expensive enterprise suites that took weeks to set up.
What it does
We launched Deskwoot with one inbox for email and live chat, a help center built in, and an AI Copilot at a flat price instead of a fee for every resolution.
Deskwoot launched publicly in March 2026. The goal was simple: take the most useful parts of Zendesk, Intercom and Front, drop the paid extras, and offer them as one product at a price that does not punish a growing team.
The launch included the shared inbox (email and live chat to start), a help center with categories and articles that you can fully customize, an AI Copilot that drafted replies from the conversation history, and the Training Hub for connecting your own knowledge sources.
Pricing was simple from day one: a flat fee for each agent, AI included, and no extra charge for the Copilot or for AI resolutions.