Voice and phone channel
Inbound and outbound phone calls in the same inbox as your tickets, with AI-powered call summaries.
Why we're building this
Customers still pick up the phone for urgent issues, but most modern helpdesks treat voice as a bolt-on or send teams to a separate Aircall or Dialpad seat.
What it does
Native phone numbers, IVR, and call recording inside Deskwoot. Calls open as conversations alongside email and chat, with AI-generated summaries written to the ticket automatically.
Voice support has always been the most expensive piece of the helpdesk stack. With Deskwoot's voice channel, your team takes calls in the same inbox they already work in. Customer context (past tickets, order history, custom attributes) is right there during the call, so agents don't ask for an order number twice.
The IVR builder uses the same flow editor as the AI bot. Recorded calls get auto-transcribed; AI generates a structured summary (issue, resolution, follow-ups) and writes it to the ticket so the next agent has full context without listening to the recording.
Inbound and outbound numbers in 30+ countries. Pricing per-minute on top of the base subscription, no separate seat fees.
Researching pricing models and which underlying infrastructure (Twilio, Telnyx, Vonage) gives the best EU latency.