Planned
Voice and phone channel
Inbound and outbound phone calls in the same inbox as your other conversations, with AI call summaries.
Why we're building this
Customers still pick up the phone for urgent issues, but most modern helpdesks treat voice as an afterthought or send teams to a separate Aircall or Dialpad seat.
What it does
Native phone numbers, IVR, and call recording inside Deskwoot. Calls open as conversations alongside email and chat, and an AI summary is added to the conversation automatically.
Voice support has always been the most expensive piece of the helpdesk stack. With Deskwoot's voice channel, your team takes calls in the same inbox they already work in. Customer context (past conversations, order history, custom attributes) is right there during the call, so agents don't ask for an order number twice.
An IVR menu sends callers to the right team. Recorded calls are transcribed automatically, and AI adds a short summary (issue, resolution, next steps) to the conversation, so the next agent has the full context without listening to the recording.
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