Planned
Native Reporting Dashboards
A custom report builder, scheduled email summaries and new metrics on top of the reports Deskwoot has today.
Why we're building this
Deskwoot already reports CSAT, first response time, resolution time, channel mix and agent activity, and exports them as CSV. Questions outside those views, like why response time jumped on one channel last week, still end up in a spreadsheet.
What it does
A drag and drop report builder that slices any dimension against any measure, AI deflection rate as a standard metric and weekly summaries by email.
The reports you have today answer the standard questions: how many conversations came in, how fast the team replied, how long resolution took, how customers rated the help and what each agent handled.
The custom report builder covers the questions nobody planned for. Slice any dimension (agent, label, channel, customer attribute, time bucket) against any measure. Scheduled emails send a weekly summary to leadership without anyone touching a CSV.
AI deflection rate, the share of conversations Fynn resolves without an agent, becomes a standard metric next to CSAT and response times. No separate BI seat needed.