Creating a help center portal

A help center portal is a public-facing knowledge base where your customers can find answers to common questions without contacting your support team. Setting up a portal takes just a few minutes.

Creating your portal

Go to Help Center in the left sidebar and click 'New Portal'. Enter a name for your portal (e.g. 'Acme Support'), a slug (used in the URL), and a description. The slug determines your portal's URL path.

Portal settings

After creating the portal, configure its settings. Add your company logo and favicon, set the header text, and choose a primary color that matches your brand. You can also add a custom domain later if you want your help center on your own domain (e.g. help.yourcompany.com).

Adding your first content

Start by creating a few categories to organize your articles (e.g. 'Getting Started', 'Account Management', 'Billing'). Then write articles within each category. Publish them to make them visible to your customers.

Sharing your portal

Your portal is accessible at your Deskwoot help center URL once published. Link to it from your website, app, or chat widget. The help center includes a built-in search bar so customers can quickly find relevant articles.