Writing and publishing articles

Help center articles are the building blocks of your knowledge base. Write clear, helpful articles that answer your customers' most common questions.

Creating an article

In the Help Center section, select your portal and click 'New Article'. Enter a title, select a category, and write your content using the rich text editor. The editor supports headings, bold, italic, lists, links, images, code blocks, and embedded videos.

Writing tips

Start with a brief introduction that summarizes what the article covers. Use headings to break content into scannable sections. Include step-by-step instructions with numbered lists. Add images or screenshots for visual processes. Keep sentences short and use simple language.

Draft and publish

New articles are saved as drafts by default. Preview your article to see how it will look to customers. When you are satisfied, click 'Publish' to make it live on your portal. You can unpublish an article at any time to remove it from public view without deleting it.

Updating articles

Edit published articles at any time. Changes are saved immediately and visible to customers right away. Review your articles periodically to keep them up to date with product changes and new features.