Canned responses for quick replies

Canned responses are pre-written message templates your team can insert with a shortcode. They save time on frequently asked questions and ensure consistent messaging.

Creating canned responses

Go to Settings > Canned Responses and click 'Add'. Enter a short code (e.g. '/greeting') and the full message content. Short codes must be unique within your account.

Using canned responses

In the reply box, type '/' followed by the short code. A dropdown will appear with matching responses. Select one to insert the full message. You can edit the text before sending.