Filters and saved views

Filters help you find specific conversations quickly. Combine multiple conditions to create precise views, then save them for one-click access.

Using quick filters

The conversation sidebar includes built-in filters for the most common views: All, Mine (assigned to you), Unassigned, and each status (Open, Pending, Resolved, Snoozed). Click any of these to instantly filter your conversation list.

Advanced filters

Click the filter icon above the conversation list to open the advanced filter builder. Add conditions based on any conversation attribute: status, assignee, team, inbox, label, priority, creation date, last activity, or custom attributes. Combine multiple conditions with AND logic to narrow your results.

Saving custom views

After configuring a filter, click 'Save Filter' and give it a name. Saved filters appear in the sidebar under 'Custom Views'. Use them to quickly switch between different work contexts -for example, 'My urgent tickets', 'Unassigned billing questions', or 'VIP customers waiting'.

Editing and deleting views

To modify a saved view, activate it, adjust the filters, and click 'Update Filter'. To delete a saved view, right-click it in the sidebar and select 'Delete'. Deleting a view does not affect any conversations.