Using labels to organize

Labels are color-coded tags you can apply to conversations for quick categorization and filtering. Common uses include tagging by topic (billing, technical, sales), by priority, or by product area.

Creating labels

Go to Settings > Labels and click 'Add Label'. Enter a name and choose a color. Enable 'Show on Sidebar' if you want quick filter access from the conversation list.

Applying labels

In a conversation, click the label icon in the sidebar to add or remove labels. You can apply multiple labels to a single conversation. Labels can also be added automatically through automation rules.