Organizing with categories

Categories group related articles together and help customers navigate your help center. A well-organized category structure makes it easier for customers to find what they need.

Creating categories

In the Help Center section, select your portal and click 'New Category'. Enter a name, an optional description, and a locale (language). Categories are displayed on your portal's homepage in the order you define.

Organizing categories

Drag and drop categories to reorder them. Put the most important or frequently accessed categories first. Use clear, descriptive names that your customers will understand -for example, 'Getting Started', 'Billing & Plans', and 'Integrations' instead of internal jargon.

Assigning articles

When creating or editing an article, select which category it belongs to from the dropdown. Each article belongs to exactly one category. If an article is relevant to multiple categories, place it in the most logical one and link to it from related articles.

Multi-language categories

If your help center supports multiple languages, create separate categories for each locale. Deskwoot lets you maintain parallel category structures across languages so each language version has its own organized set of articles.