Customizing your Chat Widget

The Deskwoot chat widget is fully customizable to match your brand and provide the best experience for your website visitors. All customization options are available in your website inbox settings.

Brand color and appearance

Go to Settings > Inboxes, select your website inbox, and click 'Configuration'. Set your brand color to match your website design. The widget button, header, and agent message bubbles use this color. Choose between bottom-right and bottom-left positioning for the widget launcher.

Welcome message

Configure the welcome heading and tagline that visitors see when they open the widget. Write a friendly greeting that sets expectations - for example, 'Hi there! We usually reply within a few minutes.' You can also set a different message for outside business hours.

Pre-chat forms

Enable the pre-chat form to collect visitor information before a conversation starts. You can require name, email address, phone number, or any custom fields. Pre-chat forms help you identify returning customers and enable email follow-ups when visitors leave your site.

File and emoji picker

The widget includes a file upload button so visitors can share screenshots, documents, and other files. The emoji picker lets visitors add emoji to their messages. Both features can be enabled or disabled in inbox settings.

Business hours display

When business hours are configured (Settings > Business Hours), the widget automatically shows your availability status. Outside business hours, the widget displays a message indicating when your team will be back and encourages visitors to leave a message.

Chat triggers

Chat triggers are proactive messages that appear to visitors automatically based on conditions you define. Go to Settings > Chat Triggers to create triggers. You can set a time delay (e.g. show after 10 seconds), target specific pages (e.g. only on the pricing page), and customise the message. Triggers are a powerful way to engage visitors before they ask for help.