LINE channel integration

Connect a LINE Official Account to Deskwoot to manage LINE messages from your shared inbox. LINE is widely used in Japan, Thailand, Taiwan, and Indonesia.

Prerequisites

You need a LINE Official Account and access to the LINE Developers Console (developers.line.biz). Create a Messaging API channel for your Official Account if you have not already.

Getting your credentials

In the LINE Developers Console, go to your Messaging API channel. Copy the Channel ID, Channel Secret, and generate a Channel Access Token (long-lived). You will need all three to connect to Deskwoot.

Connecting to Deskwoot

In Deskwoot, go to Settings > Inboxes > Add Inbox and select 'LINE'. Enter your Channel ID, Channel Secret, and Channel Access Token. Click 'Create LINE Inbox'. Deskwoot will provide a webhook URL - paste this into your LINE channel's webhook settings in the LINE Developers Console.

Testing

Add your LINE Official Account as a friend using its LINE ID or QR code. Send a message and it should appear as a new conversation in Deskwoot. Reply from Deskwoot to confirm two-way messaging works.