Adding a website live chat widget
The Deskwoot live chat widget lets your website visitors start conversations directly from your site. It loads quickly and can be customized to match your brand.
Creating the widget inbox
Go to Settings > Inboxes > Add Inbox and select 'Website' as the channel. Configure the widget settings: choose a name for the inbox, set your brand color, write a welcome message, and pick the widget position (bottom-left or bottom-right).
Installing the widget
After creating the inbox, Deskwoot generates a JavaScript snippet. Copy this code and paste it into the <head> or before the closing </body> tag of your website. If you use a tag manager like Google Tag Manager, you can add it as a custom HTML tag instead.
Pre-chat forms
You can require visitors to enter their name and email before starting a chat. Enable the pre-chat form in your inbox settings. This helps you identify returning customers and follow up via email if they leave before you respond.
Widget customization
Customize the widget appearance from your inbox settings. You can change the color, position, welcome title, tagline, and greeting message. The widget automatically adapts to mobile screens.