Shopify Integration

Connect your Shopify store to Deskwoot for instant access to customer data, order history, and product information during support conversations. The integration enriches your agents' context and powers smarter AI bot responses, helping your team resolve inquiries faster and deliver more personalized support experiences.

Connecting your Shopify store

Setting up the integration takes just a few minutes:

1. Navigate to Settings > Integrations > Shopify in your Deskwoot dashboard
2. Click the Connect Shopify button
3. You'll be redirected to your Shopify admin panel to authorize the connection
4. Log in to your Shopify account if prompted
5. Review the requested permissions carefully
6. Click Install App to complete the authorization

The connection is established automatically once you approve the permissions. Your customer and order data will begin syncing immediately.

Order and customer data

After connecting, the conversation sidebar displays the customer's complete Shopify order history. You'll see order numbers, current status, fulfillment status, total amounts, and detailed line items for each purchase. Customer profile data including name, email address, lifetime spend, and any Shopify tags are automatically synced to the Deskwoot contact profile, giving agents a complete view of each customer's relationship with your store.

Product information

Deskwoot pulls your entire Shopify product catalogue so agents can search and reference products directly during conversations. Product details including current pricing, stock availability, and available variants are accessible from the conversation sidebar, eliminating the need to switch between platforms.

AI bot context injection

When an AI bot is active, it automatically receives the customer's Shopify data as context. The bot can answer order status questions, provide tracking links, and reference purchase history to deliver accurate, personalized responses without human intervention. This reduces ticket volume while maintaining high-quality support.

Troubleshooting common issues

If customer data isn't appearing, verify that the Shopify app is still installed and hasn't been accidentally removed from your Shopify admin. Check that the customer's email in the conversation matches their Shopify account email exactly—mismatches will prevent data from displaying. For stores with large product catalogues, initial sync may take 10-15 minutes.

Frequently asked questions

Can I connect multiple Shopify stores?

Currently, each Deskwoot workspace supports one Shopify store connection. If you manage multiple stores, you'll need separate Deskwoot workspaces for each.

What permissions does Deskwoot need?

Deskwoot requests read-only access to customer data, orders, and products. We never request permission to modify orders, process refunds, or change store settings.

How often does data sync?

Order and customer data syncs in real-time when a conversation is opened. Product catalogue updates sync every few hours to reflect inventory and pricing changes.