Telegram bot integration

Connect a Telegram bot to Deskwoot to handle Telegram conversations from your shared inbox. Creating and connecting a bot takes just a few minutes.

Creating a Telegram bot

Open Telegram and search for @BotFather. Start a chat and send the /newbot command. Follow the prompts to choose a name and username for your bot. BotFather will respond with an API token -copy this token as you will need it in the next step.

Connecting to Deskwoot

In Deskwoot, go to Settings > Inboxes > Add Inbox and select 'Telegram'. Paste the bot API token from BotFather and click 'Create Telegram Inbox'. Deskwoot will register a webhook with Telegram so all messages sent to your bot are forwarded to your inbox.

Customizing your bot

Back in BotFather, you can customize your bot's profile picture, description, and about text using the /setuserpic, /setdescription, and /setabouttext commands. These details are visible to customers before they start a conversation.

How it works

When a Telegram user sends a message to your bot, it appears as a new conversation in Deskwoot. Your agents reply from Deskwoot and the response is delivered through Telegram. File attachments, images, and stickers are supported in both directions.