Two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your Deskwoot account. When enabled, agents need both their password and a verification code from their phone to sign in.

Enabling 2FA for your account

Click your avatar in the bottom-left corner and go to your profile settings. Under 'Security', click 'Enable Two-Factor Authentication'. Scan the QR code with an authenticator app like Google Authenticator, Authy, or 1Password. Enter the 6-digit verification code to confirm setup.

Signing in with 2FA

After entering your email and password, you will be prompted for a verification code. Open your authenticator app and enter the current 6-digit code. Codes refresh every 30 seconds.

Recovery codes

When you enable 2FA, Deskwoot generates a set of one-time recovery codes. Save these in a secure location. If you lose access to your authenticator app, you can use a recovery code to sign in. Each recovery code can only be used once.

Disabling 2FA

To disable 2FA, go to your profile settings, click 'Disable Two-Factor Authentication', and confirm with your current verification code. Administrators can also reset 2FA for other agents from the agent management page if an agent is locked out.