Slack notifications

Connect Deskwoot to your Slack workspace to receive real-time notifications.

The Slack integration sends Deskwoot notifications into the Slack channels you choose, so your team sees new support activity without keeping the dashboard open all day. Once you connect your workspace, Deskwoot posts alerts about new conversations, new messages, and assignments straight into Slack, which helps people pick things up faster and stay in the loop.

How do I connect Slack to Deskwoot?

In Deskwoot, go to Settings > Integrations > Slack.
Click Connect.
You'll land on Slack's authorization page. Pick the workspace you want to connect and review the permissions Deskwoot is asking for.
Click Allow to authorize Deskwoot.
You'll come back to Deskwoot, and the integration status should now read Connected.

After connecting, choose which Slack channel should receive the notifications. A dedicated channel (something like #deskwoot-notifications) works best so alerts don't get lost in general chatter.

What notifications does Slack get?

Deskwoot can post these events to your chosen channel:

New conversations. You hear the moment a customer reaches out.
New messages. You stay informed when a customer replies to an existing conversation.
Assignments. You know right away when a conversation is assigned to you or your team.

Tips for a clean setup

Use a dedicated channel. Sending alerts to a focused channel keeps them from getting buried under unrelated messages.
Pin the channel. Ask your team to pin or star the notification channel in Slack so it stays visible in their sidebar.
Match the channel to the team. If different teams own different inboxes, a clearly named channel makes it obvious who should act on each alert.

Troubleshooting

Notifications aren't showing up in Slack

Check that the integration still reads Connected under Settings > Integrations > Slack.
Confirm you've selected a Slack channel to receive notifications.
Make sure the Deskwoot app hasn't been removed from your Slack workspace. A workspace admin can check this under Slack > Settings > Manage Apps.

You got a "re-authorize" prompt

Slack tokens can expire or be revoked. If that happens, disconnect the integration in Deskwoot and run the connection steps above again to create a fresh authorization.

Frequently asked questions

Which events does the Slack integration notify me about?

Deskwoot posts new conversations, new messages on existing conversations, and assignments to your chosen Slack channel. Those are the events the integration sends today.

Can I send notifications to more than one Slack channel?

The integration posts to the channel you set in the Slack settings. If you want to route different activity to different channels, check the integration settings for any options available to your account.

Do I need to be a Slack admin to set this up?

You need permission to install apps in your Slack workspace. If the Allow button is greyed out, ask your Slack workspace admin to approve the Deskwoot app first.

Can I disconnect Slack later?

Yes. Go back to Settings > Integrations > Slack in Deskwoot and click Disconnect. Notifications stop right away, and you can reconnect whenever you want.