Sending campaigns

Campaigns let you send proactive messages to your contacts or website visitors. Use them for announcements, product updates, onboarding sequences, or re-engagement.

Creating a campaign

Go to Campaigns and click 'New Campaign'. Choose the campaign type: One-Off (sent once) or Ongoing (continues sending to new matching contacts). Select the inbox to send from, write your message, and choose your target audience.

Targeting your audience

You can target all contacts, a specific segment (e.g. 'active in last 7 days', 'has email', 'new contacts'), a custom segment you have created, or a hand-picked list of contacts. For ongoing campaigns, new contacts matching the criteria will automatically receive the message.

Sending and scheduling

Send a campaign immediately by clicking 'Send Now', or schedule it for a future date and time. One-off campaigns are marked as completed after sending. Ongoing campaigns stay active and continue targeting new matching contacts each time the cron runs.

Tracking results

Each campaign shows the number of messages sent. Messages appear in the recipients' conversation threads so your agents can see and respond to any replies.