Conversation overview and status

Conversations are the core of Deskwoot. Every customer interaction - whether it comes from chat, email, WhatsApp, or any other channel - becomes a conversation that your team can manage from a single view.

Conversation statuses

Open: Active conversations that need attention. Pending: Waiting for a customer reply after your team has responded. Resolved: Completed conversations. Snoozed: Temporarily hidden conversations that will reopen at a set time.

Priority levels

Mark conversations as Urgent, High, Medium, or Low priority. Use automation rules to set priority automatically based on conditions like waiting time or customer segment.

Filtering and search

Use the sidebar filters to view conversations by status, assignee, team, inbox, or label. Create custom filter combinations and save them as views for quick access. The search bar supports keyword search across all conversations.