Creating your Deskwoot account

Setting up your Deskwoot account is the first step toward delivering faster, smarter customer support. The process is quick and straightforward. Most users are up and running in under a minute. Below, we walk you through each step so you can get started with confidence.

1. Visit deskwoot.com/signup in your browser.
2. Enter your full name, email address, and choose a secure password.
3. Click the sign-up button to submit your details.
4. Check your inbox for a confirmation email from Deskwoot and click the verification link inside to activate your account.

Once your email is verified, you can sign in and begin configuring your workspace.

Setting up your organization

After signing in for the first time, you will be asked to create your organization. Fill in the following details:

• Company name. The display name your team and customers will see.
• URL slug. A short, unique identifier used for your help center and other public-facing pages (e.g., your-company.deskwoot.com).

Don't worry if you need to adjust these later. Both the company name and URL slug can be updated at any time from Account Settings.

Choosing your plan

Deskwoot includes a free plan that supports one agent and gives you access to core features. No credit card is required to get started. When you're ready to add more agents or unlock additional capabilities, you can upgrade to a paid plan from the Billing page in your account settings.

Tips for a smooth setup

• Use a company email address rather than a personal one. This makes team collaboration and ownership clearer as your organization grows.
• Choose a URL slug that is short, memorable, and closely matches your brand name.
• Pick a strong, unique password to keep your account secure. A mix of uppercase letters, lowercase letters, numbers, and symbols is recommended.

Troubleshooting

I didn't receive the confirmation email

Check your spam or junk folder first. If the email still hasn't arrived after a few minutes, try requesting a new verification email from the sign-in page. Make sure you entered the correct email address during sign-up.

The URL slug I want is taken

Each slug must be unique across Deskwoot. Try adding a short keyword or abbreviation that still represents your brand. For example, acme-support instead of acme.

Frequently asked questions

• Can I change my email address after signing up?
  Yes. Navigate to your profile settings once logged in to update your email. You will need to verify the new address before the change takes effect.
• How many organizations can I create?
  Each account can belong to one or more organizations. If you manage multiple brands, you can create a separate organization for each.
• Do I need a credit card to start using Deskwoot?
  No. The free plan is fully functional without any payment information. You only need to provide billing details if you choose to upgrade.