Understanding the dashboard

The Deskwoot dashboard gives you a complete overview of your customer support operations. Here is what you will find in each section.

Conversations

The main workspace where you handle all customer messages. Use the sidebar filters to view conversations by status (Open, Pending, Resolved, Snoozed), by assignee, by team, or by label. The search bar lets you find conversations by keyword.

Contacts

Your customer database. Every person who reaches out is automatically added as a contact. You can view their profile, conversation history, add notes, and organize them with custom attributes and segments.

Reports

Performance metrics for your team. View conversation volume trends, average response and resolution times, individual agent performance, and customer satisfaction scores. All reports can be exported as CSV files.

Campaigns

Proactive messaging tools. Send targeted messages to website visitors or existing contacts based on rules you define.

Help Center

Create and manage your customer-facing knowledge base. Organize articles into categories, publish guides, and customize the portal with your brand colors and logo.

Settings

Configure everything about your account - agents, teams, inboxes, automation rules, labels, custom attributes, integrations, and more.