Connecting your email inbox

Connect any email address to Deskwoot to manage email conversations alongside your other channels. Deskwoot supports IMAP/SMTP for most email providers including Gmail, Outlook, and custom mail servers.

IMAP setup

Go to Settings > Inboxes > Add Inbox and select 'Email'. Enter your IMAP server address, port (usually 993 for SSL), and your email credentials. Deskwoot will periodically check for new messages and create conversations automatically.

SMTP for outgoing mail

To reply to emails through Deskwoot, configure SMTP settings. Enter your SMTP server address, port (usually 587 for TLS), and credentials. Test the connection to make sure outgoing mail works before saving.

Email threading

Deskwoot automatically threads email replies into existing conversations using email headers. If a customer replies to an email, it appears as a new message in the same conversation rather than creating a duplicate.