Fynn answers your customer messages
AI customer service for ecommerce, from shipping questions to order status
Fynn answers questions about shipping, delivery times, returns and payment from your store pages. Connect Shopify or WooCommerce and it shares the order status once a customer gives the order number and postal code.
Fynn never promises a delivery date your content does not give, and refunds only when you allow it. No credit card needed.
Sound familiar?
- Where is my order? How do I send this back? Can I pay with PayPal? The same questions every day.
- For every order question you switch to the store admin, look up the order and copy the tracking number.
- Messages pile up over the weekend, and Monday morning goes to answering them.
The questions that come in every day
These are the questions Deskwoot suggests for your industry when you set it up. Fynn answers them from your website and your documents.
- How long does shipping take?
- How much is shipping, and when is it free?
- Do you ship to my country?
- How do I return something?
- Do I have to pay for return shipping?
- My parcel hasn't arrived yet. What now?
- Can I still change or cancel my order?
- Which payment methods do you accept?
- Hi, can I return my shoes? They're too small.
- Sure. You have 30 days from delivery. Start the return with the form on our Returns page, the label is free.
- Great. When do I get my money back?
- Once the parcel reaches us, we refund you within 5 business days.
How Fynn helps
Shipping, returns, payment
Order status
Orders in the conversation
Refunds by Fynn, if you want
When Fynn does not know
When someone asks for a person, when your content has no answer or when only your team can help, Fynn hands the conversation over. It leaves a short note for your team: the issue in one sentence, the customer's mood and a suggested next step. The app for iPhone and Android sends a push notification, and it is free on every plan.
What Fynn does not do
Fynn answers only from your own content. It does not make up what is not there, and it never promises what only you can promise.
No made up delivery dates
Fynn names only the delivery times that are in your content.No advice beyond your product texts
Size, material, ingredients: Fynn answers only from your product texts, otherwise it hands over.Does not see photos
A photo of a damaged parcel lands in the conversation for you. Fynn cannot look at it.Never calls a refund done that it did not do
When Fynn hands a refund or a change to your team, it does not tell the customer it is done.Shopify orders older than 60 days
Fynn also finds orders placed before you connected your store. With Shopify, orders older than 60 days may need the optional read_all_orders scope in your Shopify app; the setup guide shows how to add it.No phone calls
Fynn answers written messages, not calls.
Your channels
Every message lands in one inbox, and Fynn answers on each channel you connect.
Email
Forward your current address to Deskwoot, on any plan. Customers keep writing to the address they know. From the Startup plan you can connect your mailbox directly and reply from your own address.
Website chat
A small code on your website, with guides for WordPress and Shopify. No website? Your chat has its own link you can share, for example in your social media profile or your email signature.
WhatsApp
Through the WhatsApp Business Platform, connected with Connect with Meta. The free WhatsApp Business app on your phone is not the same thing and does not work in a shared inbox. Meta bills its fees to you directly, with no markup from us. Fynn also answers voice messages there, from an automatic transcript.
Shopify
The customer's orders show next to the conversation, and Fynn shares an order's status once the customer gives the order number and postal code. The Shopify integration works on every plan, and your first store costs nothing extra.
WooCommerce
The customer's orders show next to the conversation, older ones included. Fynn finds an order by order number and postal code, also one placed before you connected.
Up and running in a few steps
Deskwoot walks you through the setup step by step, with the questions and channels of your industry.
1. Fynn reads your website
Fynn reads the public pages of your website and writes a short summary of your business. You check it and choose how Fynn sounds.2. Check the answers
You go through the typical questions of your industry and fill the gaps your website leaves open.3. Try Fynn out
You ask Fynn the questions your customers ask and see how it answers before anyone else does.4. Connect your store
You connect Shopify or WooCommerce, so Fynn can tell customers where their order is.5. Connect your email
Customers keep writing to the address they know, and every email lands in your inbox.6. Chat on your website
You add a small code to your website once, or share your chat link if you have no website.7. Invite your team
You invite the people who answer customers with you. Each person sets up their own login.
What it costs
Try everything free for 7 days, no credit card needed. After that, Fynn comes with the Startup plan at $3.20 per agent per month, billed annually. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07 from a prepaid AI balance.
Example: a business with 3 people pays $9.60 a month on Startup, billed annually.
The free Hacker plan stays open to you afterwards, without Fynn.
Data protection
The app and its database run in EU data centers (Netherlands). You sign the data processing agreement under Art. 28 GDPR right in the dashboard. For Fynn's answers, conversation content goes to our AI provider Anthropic, which does not use it to train its models. Voice messages from WhatsApp and Telegram are turned into text by AssemblyAI on its servers in the EU, which does not use them to train its models either. Some service providers process data outside the EEA, for example for sending email and push notifications; the DPA lists each one with its region.
Common questions
The short answers are here. For anything else, ask Fynn below.
Can you add an AI chatbot to Shopify or WooCommerce?
Yes. You connect Shopify through your own Shopify app and WooCommerce with a REST API key from your store. Your team then sees the orders in the conversation, and Fynn shares an order's status once the customer gives the order number and postal code.
Which chatbot is best for Shopify?
One that answers from your real order data and makes nothing up. Fynn reads status and tracking from Shopify, answers shipping and returns questions from your store pages and hands over to your team when it cannot help. The Shopify integration works on every plan, and your first store costs nothing extra.
Can AI answer questions about shipping and returns?
Yes, from your policy pages and FAQ. Fynn names delivery times, costs, countries and return periods as they stand there. It never promises a delivery date your content does not give.
Can Fynn issue refunds?
Yes, if you allow it. Fynn refunds or cancels only for verified customers and only after they confirm in writing in the conversation. Without your permission it hands such requests to your team.
Is there a free plan?
Yes, the Hacker plan for 1 agent. Fynn is not part of it after the trial; it needs a paid plan from $3.20 per agent per month, billed annually. You try everything free for the first 7 days, no credit card needed.
What is an ecommerce helpdesk?
Software that collects every customer message in one inbox and shows the orders next to the conversation. Deskwoot connects Shopify and WooCommerce, email, website chat, WhatsApp and 5 more channels, and Fynn answers the questions that keep coming back.
Other industries
All industriesFurther reading
Shopify customer support: the setup guide
Orders, returns and tracking in one inbox.
A Shopify AI assistant for orders and refunds
How an AI assistant answers order, refund and shipping questions.
The complete guide to AI customer support
What an AI assistant can take over in customer service, and where people stay.
