Fynn answers your customer messages
A dental chatbot that answers your patients' everyday questions
Fynn answers written questions about opening hours, directions, new patients and how to book, exactly as your website says. It gives no medical advice and points patients in pain to your phone number and urgent care rules. Also for medical and physio practices.
Fynn gives no medical advice and does not replace your practice phone. No credit card needed.
Sound familiar?
- Reception spends the whole morning on the phone answering questions that are on the website.
- When are you open? Are you taking new patients? Where can I park? These questions come every day.
- Emails and contact form messages wait until someone at the front desk has time.
The questions that come in every day
These are the questions Deskwoot suggests for your industry when you set it up. Fynn answers them from your website and your documents.
- What are your opening hours?
- I'm in a lot of pain. Can I come in today?
- How do I book an appointment?
- I need to cancel my appointment. What should I do?
- Are you taking new patients?
- Do you accept my insurance?
- Which treatments do I have to pay for myself?
- Where can I park, and is the practice accessible?
- I've had toothache since yesterday. Do you have anything today?
- Sorry to hear that. We keep slots for patients in pain every morning. Please call us: 0123 456789.
- Should I take a painkiller until then?
- I can't give medical advice on that. Please ask the practice team on the phone.
How Fynn helps
Practical questions
How to book
Pain and urgent cases
When Fynn does not know
When someone asks for a person, when your content has no answer or when only your team can help, Fynn hands the conversation over. It leaves a short note for your team: the issue in one sentence, the customer's mood and a suggested next step. The app for iPhone and Android sends a push notification, and it is free on every plan.
What Fynn does not do
Fynn answers only from your own content. It does not make up what is not there, and it never promises what only you can promise.
No medical advice
No diagnosis, no dosage, no assessment. Fynn does not ask about symptoms and does not repeat them.No calendar
Fynn cannot see your calendar and does not book appointments.No prescriptions or referrals
Fynn does not handle requests for prescriptions or referrals.Does not replace the practice phone
Fynn answers written messages, not calls.No connection to practice software
Fynn is not connected to your practice software or your appointment system.
Data protection
Health data is especially protected. Fynn does not ask about symptoms and gives no medical advice. On every channel, patients can tell that they are writing to an AI assistant, and when asked, Fynn says so plainly. The app and its database run in EU data centers (Netherlands), and you sign the data processing agreement under Art. 28 GDPR in the dashboard. It includes a confidentiality obligation for professional secrets under § 203 of the German Criminal Code (StGB) that also covers our service providers. For Fynn's answers, conversation content goes to our AI provider Anthropic, which does not use it to train its models. Voice messages from WhatsApp and Telegram are turned into text by AssemblyAI on its servers in the EU, which does not use them to train its models either. Some service providers process data outside the EEA; the DPA lists each one with its region. Your practice remains the controller: you name the chat in your privacy policy, and with your data protection officer you check the data protection impact assessment and whether email or WhatsApp with patients suits your practice.
Your channels
Every message lands in one inbox, and Fynn answers on each channel you connect.
Email
Forward your current address to Deskwoot, on any plan. Customers keep writing to the address they know. From the Startup plan you can connect your mailbox directly and reply from your own address.
Website chat
A small code on your website, with guides for WordPress and Shopify. No website? Your chat has its own link you can share, for example in your social media profile or your email signature.
WhatsApp is possible but not preselected for practices. Please check with your data protection officer whether it suits your practice.
Up and running in a few steps
Deskwoot walks you through the setup step by step, with the questions and channels of your industry.
1. Fynn reads your website
Fynn reads the public pages of your website and writes a short summary of your business. You check it and choose how Fynn sounds.2. Check the answers
You go through the typical questions of your industry and fill the gaps your website leaves open.3. Try Fynn out
You ask Fynn the questions your customers ask and see how it answers before anyone else does.4. Connect your email
Customers keep writing to the address they know, and every email lands in your inbox.5. Chat on your website
You add a small code to your website once, or share your chat link if you have no website.6. Invite your team
You invite the people who answer customers with you. Each person sets up their own login.
What it costs
Try everything free for 7 days, no credit card needed. After that, Fynn comes with the Startup plan at $3.20 per agent per month, billed annually. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07 from a prepaid AI balance.
Example: a business with 3 people pays $9.60 a month on Startup, billed annually.
The free Hacker plan stays open to you afterwards, without Fynn.
Common questions
The short answers are here. For anything else, ask Fynn below.
What is the best AI for a dental practice?
For written enquiries, one that answers only from your own content and gives no medical advice. Fynn answers practical questions by email and website chat and passes anything medical to your team. For phone calls you need another solution; Fynn does not take calls.
How does an online front desk with Fynn work?
Patients write by website chat or email. Fynn answers questions about opening hours, directions, new patients and how to book from your website. What it must not or cannot answer it passes to your team with a short note, and your team replies in the same inbox.
Does Fynn give medical advice?
No. Fynn gives no diagnosis, no dosage and no opinion on a treatment, not even general tips. Asked whether to take a painkiller until the appointment, it says it cannot give a recommendation and refers the patient to your team.
Is AI replacing receptionists?
No. Fynn answers written questions that your website already answers and does not take calls. Your team keeps the phone, the calendar and everything medical, and gets fewer of the same questions by email.
Can a practice use WhatsApp?
Technically yes: Deskwoot connects WhatsApp through the WhatsApp Business Platform. For practices it is not preselected, because health data is especially protected. Whether it suits your practice is best checked with your data protection officer. Our data processing agreement is at deskwoot.com/dpa.
Where is the data stored?
The app and its database run in EU data centers in the Netherlands. Some service providers process data outside the EEA, for example for sending email and push notifications; the DPA lists each one with its region. For Fynn's answers, conversation content goes to our AI provider Anthropic, which does not use it to train its models. In the Deskwoot app, push notifications for practices show only the conversation number by default, without the patient's name or the message; admins can change this in Account Settings.
Other industries
All industriesFurther reading
