Fynn answers your customer messages
An AI chatbot for real estate agents that answers listing questions, even during viewings
Fynn answers questions about your listings from your website and brochures, collects names, contact details and preferred viewing times and passes them to you. It never confirms a viewing or values a property.
Fynn writes, it does not take calls. You confirm viewings. No credit card needed.
Sound familiar?
- During a viewing, several questions about the next flat come in.
- Is the flat still available? Are pets allowed? The answer is in the brochure, and people ask anyway.
- Sellers get in touch in the evening or at the weekend, when your office is closed.
The questions that come in every day
These are the questions Deskwoot suggests for your industry when you set it up. Fynn answers them from your website and your documents.
- Is the property still available?
- Can I arrange a viewing?
- Which documents do I need to apply?
- Can you send me the full listing details?
- Is there a commission?
- I want to sell my property. Do you offer a valuation?
- Which areas do you cover?
- When can I reach you?
- Is the flat on Linden Street still available?
- The listing says it is still available. For a viewing I need your name, a phone number and two preferred times.
- Max Sample, 0123 4567890, Thursday after 5 pm or Saturday morning.
- Thanks, Max. I've passed your request to the team, they will confirm the time.
How Fynn helps
Questions about a listing
Viewing requests
Sellers
Documents, commission, office hours
When Fynn does not know
When someone asks for a person, when your content has no answer or when only your team can help, Fynn hands the conversation over. It leaves a short note for your team: the issue in one sentence, the customer's mood and a suggested next step. The app for iPhone and Android sends a push notification, and it is free on every plan.
What Fynn does not do
Fynn answers only from your own content. It does not make up what is not there, and it never promises what only you can promise.
Confirms no viewings
Fynn never confirms a viewing date. It collects the request, and you confirm.Values nothing
No price, no value and no extra costs beyond what your content states.No legal, tax or financing advice
Fynn does not advise on contracts, taxes or financing. Such questions go to you.Knows only your own sources
Listings that are only on property portals are unknown to Fynn. There is no connection to property portals or an agent CRM.New listings with a delay
Fynn reads your website again every 48 hours, so it does not know a new listing right away, unless you upload its brochure in the Training Hub.No phone calls
Fynn answers written messages, not calls.
Your channels
Every message lands in one inbox, and Fynn answers on each channel you connect.
Email
Forward your current address to Deskwoot, on any plan. Customers keep writing to the address they know. From the Startup plan you can connect your mailbox directly and reply from your own address.
WhatsApp
Through the WhatsApp Business Platform, connected with Connect with Meta. The free WhatsApp Business app on your phone is not the same thing and does not work in a shared inbox. Meta bills its fees to you directly, with no markup from us. Fynn also answers voice messages there, from an automatic transcript.
Website chat
A small code on your website, with guides for WordPress and Shopify. No website? Your chat has its own link you can share, for example in your social media profile or your email signature.
Up and running in a few steps
Deskwoot walks you through the setup step by step, with the questions and channels of your industry.
1. Fynn reads your website
Fynn reads the public pages of your website and writes a short summary of your business. You check it and choose how Fynn sounds.2. Check the answers
You go through the typical questions of your industry and fill the gaps your website leaves open.3. Try Fynn out
You ask Fynn the questions your customers ask and see how it answers before anyone else does.4. Connect your email
Customers keep writing to the address they know, and every email lands in your inbox.5. Connect WhatsApp
You connect your WhatsApp Business number, so WhatsApp messages land in your inbox and Fynn can answer them.6. Chat on your website
You add a small code to your website once, or share your chat link if you have no website.7. Invite your team
You invite the people who answer customers with you. Each person sets up their own login.
What it costs
Try everything free for 7 days, no credit card needed. After that, Fynn comes with the Startup plan at $3.20 per agent per month, billed annually. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07 from a prepaid AI balance.
Example: a business with 3 people pays $9.60 a month on Startup, billed annually.
The free Hacker plan stays open to you afterwards, without Fynn.
Data protection
The app and its database run in EU data centers (Netherlands). You sign the data processing agreement under Art. 28 GDPR right in the dashboard. For Fynn's answers, conversation content goes to our AI provider Anthropic, which does not use it to train its models. Voice messages from WhatsApp and Telegram are turned into text by AssemblyAI on its servers in the EU, which does not use them to train its models either. Some service providers process data outside the EEA, for example for sending email and push notifications; the DPA lists each one with its region.
Common questions
The short answers are here. For anything else, ask Fynn below.
What is the best AI chatbot for real estate?
One that answers only from your own listings and never confirms a viewing or a value on its own. Fynn answers written questions on email, WhatsApp and website chat from your website and brochures, collects viewing requests and passes them to you. If most enquiries come by phone, you need a phone assistant; Fynn does not take calls.
Can Fynn answer questions about a listing?
Yes, with what is on your website and in the brochures you upload. Fynn names rooms, sizes and prices only as they stand there and says a property is still available only when your content says so.
Where does Fynn get my listings from?
From your website, which it reads again every 48 hours, and from documents you upload in the Training Hub, such as brochures as PDF up to 10 MB. Listings that are only on property portals are unknown to Fynn.
Does Fynn confirm viewings?
No. Fynn asks which property it is about, for name, contact details and preferred times, and passes the request to you. You confirm the viewing yourself.
Can Fynn value a property?
No. Fynn never estimates a value or a price. For a valuation request it collects the address or area, the type of property, its rough size and the timeframe and hands the request to you.
Will AI replace estate agents?
No. Fynn does no viewings, gives no advice and makes no decisions. It answers the questions that are already in your listings and collects the details you need to reply.
How much does a chatbot for estate agents cost?
Fynn starts at $3.20 per agent per month, billed annually, on the Startup plan. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07 from a prepaid AI balance. You can try everything free for 7 days, no credit card needed.
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