Fynn answers your customer messages
A restaurant chatbot that answers your guests while you serve
Fynn answers questions about opening hours, your menu and vegan dishes from your own content, shares your reservation link and passes groups and events to you. On website chat, WhatsApp and email.
Fynn writes, it does not take calls, and it cannot see free tables. No credit card needed.
Sound familiar?
- The phone rings in the middle of service, and the next questions are already waiting on WhatsApp.
- Are you open on Sunday? Anything vegan? The same questions every day, even though it is all on your website.
- Booking requests come in by email, on WhatsApp and through the contact form, and nobody has the full picture.
- After closing time you are still on your phone, answering messages.
The questions that come in every day
These are the questions Deskwoot suggests for your industry when you set it up. Fynn answers them from your website and your documents.
- Can I book a table for 4 on Saturday?
- What are your opening hours?
- Do you have vegan or gluten free dishes?
- Where can I see your menu?
- Do you offer takeaway or delivery?
- We're a group of 20. Can you host a party?
- Where can I park nearby?
- Can I pay by card?
- Do you have a table for 6 on Saturday at 7 pm?
- I can't see free tables. You can book directly here: booking link.
- Do you have anything vegan?
- Yes, for example the vegetable curry and the lentil bolognese. Both are marked vegan on the menu.
How Fynn helps
Opening hours, directions, payment
Menu and allergens
Reservations, groups and events
When Fynn does not know
When someone asks for a person, when your content has no answer or when only your team can help, Fynn hands the conversation over. It leaves a short note for your team: the issue in one sentence, the customer's mood and a suggested next step. The app for iPhone and Android sends a push notification, and it is free on every plan.
What Fynn does not do
Fynn answers only from your own content. It does not make up what is not there, and it never promises what only you can promise.
No table bookings
Fynn cannot see free tables and does not reserve. It shares your link or collects the details for you.No phone calls
Fynn answers written messages. The phone stays with you.No photos
Photos land in the conversation for you. Fynn cannot look at them. Voice messages on WhatsApp and Telegram are turned into text automatically, so Fynn answers those.No orders
Fynn does not take orders for takeaway or delivery. It explains how to order with you when your website says so.No substitute for your allergen information
Fynn only names what is in your menu and allergen notes. It does not replace the allergen information your business has to give guests, for example on the menu or in the restaurant.Not on Instagram or Facebook Messenger
Fynn does not answer messages on Instagram or Facebook Messenger at the moment. Share your chat link in your profile instead.
Your channels
Every message lands in one inbox, and Fynn answers on each channel you connect.
WhatsApp
Through the WhatsApp Business Platform, connected with Connect with Meta. The free WhatsApp Business app on your phone is not the same thing and does not work in a shared inbox. Meta bills its fees to you directly, with no markup from us. Fynn also answers voice messages there, from an automatic transcript.
Email
Forward your current address to Deskwoot, on any plan. Customers keep writing to the address they know. From the Startup plan you can connect your mailbox directly and reply from your own address.
Website chat
A small code on your website, with guides for WordPress and Shopify. No website? Your chat has its own link you can share, for example in your social media profile or your email signature.
Up and running in a few steps
Deskwoot walks you through the setup step by step, with the questions and channels of your industry.
1. Fynn reads your website
Fynn reads the public pages of your website and writes a short summary of your business. You check it and choose how Fynn sounds.2. Check the answers
You go through the typical questions of your industry and fill the gaps your website leaves open.3. Try Fynn out
You ask Fynn the questions your customers ask and see how it answers before anyone else does.4. Connect your email
Customers keep writing to the address they know, and every email lands in your inbox.5. Connect WhatsApp
You connect your WhatsApp Business number, so WhatsApp messages land in your inbox and Fynn can answer them.6. Chat on your website
You add a small code to your website once, or share your chat link if you have no website.7. Invite your team
You invite the people who answer customers with you. Each person sets up their own login.
What it costs
Try everything free for 7 days, no credit card needed. After that, Fynn comes with the Startup plan at $3.20 per agent per month, billed annually. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07 from a prepaid AI balance.
Example: a business with 3 people pays $9.60 a month on Startup, billed annually.
The free Hacker plan stays open to you afterwards, without Fynn.
Data protection
The app and its database run in EU data centers (Netherlands). You sign the data processing agreement under Art. 28 GDPR right in the dashboard. For Fynn's answers, conversation content goes to our AI provider Anthropic, which does not use it to train its models. Voice messages from WhatsApp and Telegram are turned into text by AssemblyAI on its servers in the EU, which does not use them to train its models either. Some service providers process data outside the EEA, for example for sending email and push notifications; the DPA lists each one with its region.
Common questions
The short answers are here. For anything else, ask Fynn below.
Can Fynn book tables?
No. Fynn cannot see your reservation calendar and never says a table is free. It shares your reservation link. If you have none, it takes date, time, number of guests, name and phone number and passes the request to you. The reservation only counts once you confirm it.
Can Fynn answer questions about allergens?
Yes, when the information is in your content. Upload your menu as a PDF with selectable text in the Training Hub, and Fynn names the matching dishes. If an allergen is not covered, it says it cannot be sure and your team checks. A scanned menu without a text layer cannot be read.
How much does a restaurant chatbot cost?
Fynn starts at $3.20 per agent per month, billed annually, on the Startup plan. It includes 50 AI conversations a month for the whole workspace, and each further one costs $0.07 from a prepaid AI balance. You can try everything free for 7 days, no credit card needed.
What is the difference from the WhatsApp Business app?
The free WhatsApp Business app runs on one phone. Deskwoot uses the WhatsApp Business Platform: messages land in a shared inbox, your team answers together and Fynn can reply. The app and the platform are not the same thing, and Deskwoot does not run the same number in the phone app at the same time.
Can Fynn answer phone calls?
No. Fynn answers written messages on website chat, WhatsApp, email and the other Deskwoot channels. You keep answering calls yourself.
I have no website. Does it still work?
Yes. Your chat has its own address you can share anywhere, for example in your social media profile or your email signature. Fynn then learns from documents such as your menu as a PDF and from questions and answers you write yourself.
Other industries
All industriesFurther reading
